Flat Pack Furniture Technical Support Technician

Recruiter:

The Recruiters

Job Ref:

MW13032025A

Date posted:

Thursday, March 13, 2025

Location:

CapeTown, South Africa

Salary:

R300 000 / annum

SUMMARY:
Exciting office based opportunity in Claremont.

POSITION INFO:

Are you a hands-on problem solver with a knack for assembling furniture? Do you enjoy helping customers and making their lives easier? If so, we have the perfect role for you!

About the Role

Our client is looking for a Flat Pack Furniture Technical Support Technician to join their team. In this role, you''ll assist customers with assembly queries, troubleshooting issues, and ensuring they have the best possible experience with the products. You’ll be the go-to expert, providing guidance via phone, email, and chat while also contributing to improving assembly instructions.

What You''ll Be Doing:

Assisting customers with assembly instructions and resolving technical issues
Providing expert support via phone, email, and chat
Diagnosing and troubleshooting flat pack furniture problems
Documenting customer interactions for future reference
Collaborating with the product development team to enhance product design
Ensuring customer satisfaction with prompt and effective solutions

What We''re Looking For:

Experience in furniture assembly or technical support
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Ability to read and interpret assembly instructions & technical drawings
Proficiency in using tools and equipment for furniture assembly
Patience, empathy, and a passion for helping customers
Basic computer skills for documentation and communication

If you''re passionate about problem-solving and customer satisfaction, email your CV to today and be part of a team that makes furniture assembly frustration-free!

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