SUMMARY:
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POSITION INFO:
The purpose of this position is to provide and assist the Branch and aftermarket team to ensure that best management practices are followed in the areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures, and actions in line with company strategic objectives.
Responsibilities:
- Inspect all equipment serviced and repaired by the companies technicians.
- Identify chargeable work on inspections.
- Inspect quality of workmanship
- EOT inspections on site
- Ensuring that all long term and short-term rental equipment has a valid load test certificate.
- Investigate re-work.
- Identify possible areas of risk.
- Reduce current costs on maintenance provisions (LTR and STR)
- Final check of PDI and rebuild units before delivery to customer.
- Establish and maintain good customer relations and drive customer service excellence.
- Regular meetings and feedback to GM and relevant departments
- Ensure compliance in area of responsibility to statutory regulations pertaining to good corporate governance.
- Ability to encourage, develop and implement operational innovation.
Requirements:
- Minimum Grade 12 or equivalent qualification.
- Minimum of 5 years’ experience in the forklift industry
- Valid trade test certificate / Forklift mechanic
- Code EB / 8 driver’s licence
- Valid forklift operator licence
- Qualified diesel and/or petrol mechanic, plus experience with forklift or similar material handling equipment, or qualified forklift mechanic
- Ability and suitable experience in compiling reports utilising and analysing various data sources and to present it in a user-friendly format and accounting principles.
- Strong financial / numerical ability
- Ability to prioritize and successfully complete multiple tasks timeously; ability to see a project through from start to finish.
- Strong administrative ability; highly organized and structured approach to completion of tasks; strong focus on attention to detail and accuracy and result driven.
- Highly developed prioritising and multi-tasking skills; strong sense of urgency; systematic and structured approach to problem solving and decision-making; strong decision-making skills, ability to use initiative and assume responsibility; must be able to function effectively under pressure and meet deadlines; self-motivated and enthusiastic.
- Ability to interpret and apply technical information.
- Ability to understand and follow safety measures and precautions.
- Willingness and capability to continue learning and growing with new technology and models.
- Knowledge of principles and processes for providing customer and personal services. This includes assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
- Must be computer literate and have advanced / expert skills in MS Outlook, Word, and Excel
- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Communicating with people outside the organisation, representing the organisation to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Providing information to Managers, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Developing specific goals and plans to prioritise, organise, and accomplish your work.
- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Please consider your application unsuccessful if you have not received a response within two weeks of applying.
