Floor Leader V&A Waterfront

SUMMARY:
Step into a high-energy retail leadership role in an iconic waterfront location

POSITION INFO:

• • Floor Leader V&A Waterfront
    Step into a high-energy retail leadership role in an iconic waterfront location
    Retail | V&A Waterfront, Cape Town | R10,000 to R13,000 per month excl. incentives

    About Our Client
    Our client is a well-established retail brand known for its fast-paced, high-performance culture and commitment to exceptional customer experiences. Operating in South Africa''s most prominent shopping destinations, they offer strong career development pathways for ambitious retail professionals. The environment is energetic, team-focused, and driven by excellence, with clear opportunities to grow into more senior leadership roles.

    The Role: Floor Leader V&A Waterfront
    This role exists to support the Store Manager in leading daily operations, driving sales performance, and ensuring a world-class customer experience in a high-footfall location. You will help guide and motivate the team, maintain store standards, and contribute to building a cohesive, high-performing retail environment. Your leadership will play a key role in meeting targets, improving efficiencies, and ensuring the store runs smoothly at all times.

    Key Responsibilities

    • Bring 2 to 3 years of retail experience, including at least 1 year in a supervisory or key holder role

    • Support the Store Manager with daily operations and team coordination

    • Assist with staff scheduling, floor rotations, and performance follow-ups

    • Drive sales performance by motivating the team and monitoring KPIs

    • Provide hands-on coaching, mentoring, and feedback to staff

    • Maintain visual merchandising standards and overall store presentation

    • Handle escalated customer queries with professionalism and a solution-driven mindset

    • Support stock management, shrinkage control, and accurate stock counts

    • Ensure compliance with store policies, procedures, and loss-prevention requirements

    • Assist with opening/closing duties, cash-ups, and daily operational checklists

    About You

    • 2 to 3 years retail experience with at least 1 year in a supervisory, key holder, or senior sales role

    • Experience in high-footfall retail environments (shopping centres or destination stores beneficial)

    • Proven ability to drive sales and contribute to store KPI achievement

    • Strong leadership capability with a passion for motivating and developing teams

    • Excellent communication and customer service skills

    • Calm, solution-focused approach when handling escalations

    • Highly organised, reliable, and comfortable with shifts, weekends, and public holidays

    • Strong attention to detail with a passion for maintaining high standards

    • Energetic, hands-on, and eager to progress into more senior retail leadership opportunities