SUMMARY:
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POSITION INFO:
PURPPOSE OF JOB:
The Supervisor is responsible for the following: Making sure workshop employees are present and ready for work. Cleanliness of vehicles and the workshop. Making sure vehicles are utilized daily by planning routes for delivery and collections at various points. Loading and offloading wheels with the forklift. Completing all job cards for all mines and Sasol. Updating job card registers. Assisting with passenger vehicles and completing pre checklists (inspections) on fitments that are done. Assisting with fitments. Doing all forklift fitments (forklift press training done). Assisting at Counter when needed. Updating and replacement of all tools – and registers. Packing of stores when stock comes in or going out. Stock counting Weekly and Monthly with Storeman. Branding of tyres that needs to go out for delivery. Standby. Basic maintenance. Assisting with breakdowns.
KEY PERFORMANCE AREAS:
This position will be responsible for the following 4 Key Performance Areas:
1. Making sure all deliveries and collections are done daily
2. Completing Job card registers and all job cards daily
3. Standby and breakdowns
4. Continuous improvement on work done daily by himself and all workshop employees
KEY PERFORMANCE AREA
(RESPONSIBILITIES)
MEASURE | KPI
(WHAT SUCCESS LOOKS LIKE)
Financial Responsibilities:
1. Manage Workshop Activities
· Supervising and co-ordinating workshop activities to be effective and efficient in line with SOPs (SOP’s not in place yet)
· Ensure that Call Out Sheet are completed in full
· Ensure that daily duties are performed and maintained at the highest standard
Customer Responsibilities:
1. Customer
· Ensure that Customer is satisfied with wheels and fitments done
2. Provide outstanding customer service
· Always provide first in class service delivery within SOP parameters and assist in resolving customer queries
Operational Responsibilities:
1. Compliance to Policies & Procedures
· Drive the compliance and implementation of SOPs and Policies to ensure that there are no stock losses (when SOP’s are available and implemented)
2. Inventory Control & Management
· Drive the completion of weekly and monthly stock counts with Storeman, ensuring that variances are resolved or accounted for immediately.
· Ensure the proper Despatch processes are in place so that there is always tight control at the exit points to the warehouse – no stock should leave without being invoiced on a system generated invoice. Done together with the Storeman
3. Job Cards
· Completing job cards upon inspection of wheels that came in from mines and Sasol. Updating Job card register
4. Passenger fitments
· Assisting with passenger fitments and completing pre use checklists for vehicles.
5. Forklift Fitments
· Doing all forklift fitments (newly trained on forklift press
6. Loading and off loading
· Loading and offloading wheels with forklift
7. Counter
· Assisting with Counter when needed
8. Workshop and Breakdown tools
· Updating all tool registers and making sure all tools are in good working condition, and arrange replacements when needed
9. Stores
· Packing of stores with storeman when stock goes out or comes in
10. Tyre branding
· Doing all tyre branding on wheels that needs to be delivered
11. Tyre fitments
· Assisting when tyre fitments for customers (include the spray of rims ect.)
12. Standby
· Weekly standby (per month)
13. Basic Maintenance
· Doing basic maintenance on machines and where needed
14. Breakdowns
· Assisting with breakdown and making sure breakdown books are completed
15. General duties
· All general duties when required by Cheri, Riaan and so on
Learn & Grow Responsibilities:
1. Team development
· Have oversight of the effectiveness of training by making sure that skills are utilised and applied
· Coach staff on operational challenges
· Motivate and lead by example
2. Housekeeping
· Ensure that our professional corporate image is maintained
· Have a zero-tolerance approach to clutter, untidiness and disorderliness
· Monitor and ensure that work areas are neat and conducive to efficient workflow
· Monitor and escalate any health and safety risks to Safety Rep
DECISION MAKING CRITERIA
1. Staff Activities
a. Make sure all workshop staff are healthy enough to work
b. Assisting with queries workshop employees may have
c. Reporting all issues and problems that workshop employees may have
2. SOPs
a. Discussing SOP’s with employees (if SOP is implemented)
MINIMUM REQUIREMENTS / QUALIFICATIONS AND/OR EXPERIENCE
1. Matric
COMPETENCIES REQUIRED:
Knowledge:
1. Stores and Distribution know-how
2. Customer service skills
- Sage Evolution (in progress)
- ATT/AMS systems and procedures
- All round business acumen
6. Tyre knowledge
7. Mining Operations know-how preferable
Skills:
1. Coach & Mentor skills
2. Inspire and Motivate
3. Problem Solving ability
4. Accuracy and Attention to detail
5. Relationship building skills
6. Outstanding communication style
7. Ability to work in an ever-changing environment
8. Time management skills
9. Organizational Skills
10. Researching ability
Attitude / Behavioural Requirements (Compulsory):
1. Act with honesty and integrity
I am honest and I firmly align myself with the moral principles of the company. Integrity is the foundation on which co-workers build relationships. I recognise my contribution to both the successes and failures of any task.
2. Respect each other
I am kind and polite. I respect my colleagues. I listen to what others have to say and I do not discriminate against others irrespective of their position, race, gender, or beliefs.
3. Serve our customer
Our business exists because of the customer and the customer determines our success. The customer is not a problem. I am engaged with my customer and understand that every interaction with my customer is to build a trusting and long-standing relationship. I am customer driven.
4. Work as a team
I am committed to the teams that I work with. I am adaptable to support the team objective and contribute positively towards effective communication and achieving common business goals.
5. Lead by example – be positive and confident
I present myself professionally and set an example that inspires others. I strive to give my best in everything that I do. I am proactive and seek solutions that support the greater objective. I continuously set the bar for success.
6. Be committed to be part of a learning organization
I share my knowledge and contribute effectively towards a learning environment by encouraging development and success for everyone. I take an active role in the development of my team.
7. Be focused, determined and 100% accountable
I am responsible for completing the tasks that are assigned to me. I am accountable to perform the duties required for my job and be present to fulfil the goals of the business. I proactively problem solve within my role to ensure success.
8. Meet deadlines
I care about deadlines. I finish tasks at the time that they are meant to be finished. I avoid unnecessary delays in my work and contribute effectively so that others can meet their deadlines. If necessary, I am prepared to work outside of normal office hours to meet my deadlines.hou
