Fluent German Speakers - Home Based

Fluent German Speakers

We are looking for all those that are looking for a job that exposes them to international standards in the work place, a job that gives endless growth opportunities within South Africa and the world at large, great remuneration packages and opportunities to travel the world.

Basic Qualifications:

• Fluent German.
• Matric or equivalent to a NQF 4 qualification
• 1+ year of relevant customer service experience
• Internet navigation and troubleshooting Skills
• Proficiency in Microsoft Outlook and MS Office applications
• Excellent communication skills (spoken and written)
• Flexibility in work schedule

Responsibilities:

• Respond to customer queries via email, chat and telephonically.
• Meets or exceeds quality and productivity goals assigned by management
• Demonstrates clear and polite written and oral communication
• Maintains a positive and professional demeanor and portrays the company in a positive light
• Demonstrates appropriate sense of urgency for reviews and email response times and service levels
• Follows company policies and processes in order to process customer requests appropriately
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
• Proactively communicates system and process issues, and customer feedback trends to management
• Exceeds customer expectations by going above and beyond.
• All other duties as assigned.

Remuneration:

• R17 000.00 to R20 000.00 per month CTC
• quarterly and annual bonuses
• Medical Aid
• Provident fund