Food and Beverage Host (Seasonal)

SUMMARY:
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POSITION INFO:
Seasonal Host – Food & Beverage Pepperclub Hotel | Cape Town The Seasonal Host at Pepperclub Hotel is the first point of contact for our guests, setting the tone for a warm, professional, and memorable dining experience. This role is key to managing guest flow, coordinating reservations, and ensuring exceptional service across our restaurants and bars. With a focus on precision, hospitality, and presence, the Host reflects Pepperclub’s RAISE values — Responsibility, Accountability, Integrity, Service, and Excellence. Main Duties & Responsibilities Guest Reception: Welcome and engage guests with professionalism and warmth, ensuring smooth arrivals, seating, and departures. Reservation Coordination: Manage bookings, cancellations, and table assignments accurately through the reservation or POS system. Service Flow: Work closely with the restaurant, bar, and kitchen teams to maintain an efficient and balanced seating flow. Guest Communication: Anticipate guest needs, accommodate special requests, and provide accurate information about menu offerings and hotel services. Menu & Product Knowledge: Maintain a solid understanding of all food, beverage, and wine offerings to confidently assist guests. Upselling & Promotion: Recommend daily specials and unique experiences to enhance the guest journey. Professional Presentation: Maintain an impeccable appearance and uphold hotel grooming and conduct standards. Administrative Support: Assist with reservation reports, guest lists, and relevant communication as required. Hygiene & Safety Compliance: Ensure all guest areas are clean, organised, and compliant with health and safety requirements. Team Collaboration: Support service teams during peak periods and contribute to a positive, cooperative working environment. Requirements, Qualifications & Expectations Minimum 2 years’ experience in a front-of-house, host, or guest service position within a 4- or 5-star hotel or upscale restaurant. Excellent communication and interpersonal skills. Fluent in English; additional languages advantageous. Proficient in reservation systems and POS platforms. Organised, detail-oriented, and confident under pressure. Flexible to work shifts, weekends, evenings, and public holidays. A natural host with a calm, guest-focused presence and strong teamwork ethic. Familiarity with Cape Town’s hospitality and dining scene is advantageous. Why Join Pepperclub Be part of a respected and values-driven hospitality team. Work in one of Cape Town’s leading luxury hotels. Gain exposure to international service standards. Develop your skills in a culture that values excellence, teamwork, and authenticity.