SUMMARY:
Empower Success: Join Our Team as a Franchise Enablement Consultant!

POSITION INFO:

Franchise Enablement Consultant

A leading Financial Service Provider (FSP) with a national presence in South Africa seeks a dynamic and driven Franchise Enablement Consultant to join its Short-Term Insurance division. With a robust network of 280 financial advisers, including 50 specialized short-term insurance experts, and partnerships with 122 product providers, this organization is a titan in financial planning and advice. The company is committed to delivering industry-leading solutions while adhering to principles of fairness, integrity, and client-centricity.

Job Overview

Job Title: Franchise Enablement Consultant
Reporting to: Franchise Enablement Manager
Business Unit: Short-Term Insurance
Location:Centurion

The Franchise Enablement Consultant plays a pivotal role in empowering the organization’s expanding short-term insurance franchise network. This exciting position drives the success of franchisees by embedding a powerful value proposition, championing operational excellence, fostering technology adoption, and ensuring compliance with regulatory standards. The role is perfect for a proactive, tech-savvy professional with a passion for building relationships, driving performance, and delivering exceptional support in a fast-paced, principles-driven environment.

Key Responsibilities

The Franchise Enablement Consultant will ignite the potential of the franchise network through the following responsibilities:

Value Proposition Enhancement & Delivery

• Champion the Value Proposition: Actively embeds and promotes the organization’s compelling value proposition across the franchise network, ensuring franchisees fully embrace its benefits.

• Empower Franchisees: Guides franchisees in leveraging comprehensive operational, marketing, and compliance support to maximize their success.

• Build Strong Connections: Cultivates trusted relationships with advisers, fostering collaboration and open communication.

• Provide Tailored Support: Delivers customized guidance to meet the unique needs of each franchise.

• Drive Engagement: Facilitates regular check-ins, progress reviews, and feedback sessions to keep franchises aligned with strategic goals.

• Serve as the Go-To Expert: Acts as the primary point of contact for franchise enablement, ensuring seamless operational support and swift resolution of challenges.

Franchise Vesting & Capability Development

• Set High Standards: Embeds and monitors consistent operational standards across the franchise network to ensure excellence.

• Boost Performance: Identifies performance gaps and collaborates with franchisees to develop and execute improvement plans.

• Mitigate Risks: Assesses and mitigates operational and advice-related risks, ensuring compliance with organizational and regulatory standards.

• Lead Training Initiatives: Delivers engaging training on risk policies, regulatory expectations, best practices, and the organization’s cutting-edge technology ecosystem.

• Resolve Issues: Investigates incidents of non-compliance, implementing corrective actions to prevent recurrence.

• Support Onboarding: Guides new franchises through a seamless onboarding process, ensuring smooth integration of business processes.

• Foster Collaboration: Facilitates knowledge sharing and peer learning among franchisees and advisers to drive collective success.

• Innovate Continuously: Contributes ideas to enhance the franchise enablement strategy, keeping it dynamic and forward-thinking.

• Promote Technology Adoption: Monitors technology utilization, troubleshoots user issues, and champions efficient, tech-enabled operations.

Principles and Culture

The Franchise Enablement Consultant thrives in a principles-driven environment, embodying the following core values:

• Client First: Places client needs at the heart of every decision.

• Integrity and Fairness: Acts with honesty and impartiality in all interactions.

• Objectivity: Provides unbiased, client-focused advice and solutions.

• Competence: Maintains high professional standards and expertise.

• Confidentiality: Safeguards sensitive client and business information.

• Diligence: Approaches tasks with thoroughness and care.

• Transparency: Communicates openly and clearly.

• Professionalism: Upholds ethical conduct in every aspect of the role.

Qualifications and Experience

• Education: A business-related qualification (e.g., Business Administration, Insurance, Operations Management, Risk Management, or related field).

• Regulatory Requirement: RE5 certification (essential for financial services roles in South Africa).

• Experience:

  • Proven expertise in short-term insurance.

  • 3–5 years in a client-facing, operations, training, or enablement role.

  • Exposure to supporting decentralized teams or multi-branch operations.

Skills and Competencies

• Interpersonal Excellence: Builds strong, trusted relationships with advisers and franchisees.

• Insurance Expertise: Demonstrates a practical understanding of short-term insurance processes.

• Communication Mastery: Communicates clearly and effectively, both verbally and in writing.

• Tech Savviness: Excels in using InsureTech platforms and confidently trains others on digital tools.

• Attention to Detail: Maintains a sharp focus on accuracy and precision.

• Initiative and Accountability: Takes ownership of tasks and drives results with a proactive mindset.

Other Requirements

• Driver’s License: Valid driver’s license required.

• Travel: Enthusiasm for national travel to support franchises across South Africa.

Why This Role Excites

The Franchise Enablement Consultant is at the forefront of transforming the short-term insurance landscape. This role offers the opportunity to:

• Make an Impact: Empower franchisees to achieve their full potential and deliver exceptional client outcomes.

• Drive Innovation: Champion the adoption of cutting-edge technology to streamline operations.

• Build Relationships: Forge meaningful connections with advisers and franchisees nationwide.

• Grow Professionally: Contribute to a dynamic enablement strategy in a respected, client-centric organization.

Join a team that values excellence, integrity, and innovation, and take your career to new heights as a Franchise Enablement Consultant!