Fraud Agent

Recruiter:

The Skills Mine

Job Ref:

3733632773

Date posted:

Tuesday, September 30, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Requirements:

Matric and any relevant certificates, diplomas or completed training courses in Fraud Risk
Management
Good product knowledge of different banking products and services.
At least 2 to 3 years’ working experience in a Fraud Risk environment, preferably within a Call Centre or shift-based environment.

Responsibilities:

Carefully analyse alerts flagged on the fraud monitoring systems and confirm the validity of suspicious transactions and/or activity with customers to detect and prevent fraud at an early stage. (This includes all fraud types.)
All alerts in the fraud monitoring system must be actioned promptly, daily.
Loading security blocks in cases where suspicious transactions or activity cannot be confirmed with customers, and making clear notes on the fraud monitoring and case management systems for record and audit purposes.
Ensure that inbound calls from clients who want to dispute or report fraudulent activity on their accounts are answered promptly and that the agreed SLA and call abandonment rate are always within agreed service levels.
Ensure that Fraud incidents are registered on the case management system with accurate and as much information as possible obtained from the client with regards to the incident.
Ensure that the laid-down procedures are always followed.

Similar jobs you might be interested in:

Security Shift Operations Manager
Location: Pretoria
Salary:
A Vacancy exists for 2X security shift Operations Managers in Motor Manufacturing in the Guarding Division based in Pretoria Central Branch. The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:
39 days ago

Food and Beverage Supervisor
Location: Johannesburg
Salary:
17 days ago

Fraud Analyst
Location: Johannesburg
Salary:
20 days ago

Area Manager
Location: West Rand
Salary:
A Vacancy exists for an Area Manager in theâ¯Guarding Division based in West Rand.The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:
21 days ago

Onsite Training Instructor
Location: Johannesburg
Salary:
A Vacancy exists for an Onsite Training Instructor in the Banking Division at FNB, Bank City. The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:
34 days ago

Senior Operator / Plant Foreman
Location: Johannesburg
Salary: Market-Related
As Plant Foreman, you will be responsible for monitoring and controlling the processing plant, ensuring that resources, people, and equipment are effectively managed to achieve production targets.
34 days ago

Control Room Operator
Location: Johannesburg
Salary: Market-related
Monitor, operate, and optimise diamond recovery processes in Luaxe, Angola Location: Luaxe, Angola | Woodstock, Johannesburg (Base)
34 days ago

Area Manager
Location: Johannesburg
Salary:
A Vacancy exists for anâ¯Area Managerâ¯in theâ¯Guardingâ¯Division – Johannesburg North The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:â¯â¯
42 days ago

International Operations Specialist ( logistics, customer service, travel, or healthcare sectors )
Location: Johannesburg
Salary:
47 days ago

Customer Service Operations Specialist (Aviation)
Location: Johannesburg
Salary:
49 days ago