Fraud Agent

Are you a Fraud Agent looking for an exciting new career opportunity in Cape Town? Keep reading! A global online casino and sportsbook company that are launching their new product in South Africa are looking for you! You will be responsible for the prevention and detection of potential fraud across all payment channels. If you have previous experience as a Fraud Agent and have excellent analytical, problem solving skills, this job could be perfect for you!

Your key job responsibilities as the Fraud Agent in Cape Town will include:

• Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts
• Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank
• Identify fraud patterns through the monitoring of high-risk countries and merchants
• Contribute to the creation of fraud rules by providing analytical data to support decisions
• Ensure information flow and deliverables are met to mitigate fraud by facilitating weekly calls with external card fraud analyst at processor
• Accurately document all actions taken on a case
• Verify activities through outbound calls and/or send “Potential Fraud Alert” e-mails to customers
• Responsible for reconciling debit card fraud disputes and chargebacks
• Provide support to the Operational and Business units of the organisation on fraud related matters
• Regularly prepare reports for the bank’s Risk Management organisation
• Responsible for maintaining knowledge of fraud situation in the industry
• Report risk information and findings to the immediate supervisor in a timely manner
• Actively participate in team meetings; share information and make suggestions for improvements to fraud operations

Requirements for this Fraud Agent job in Cape Town:

• Fluent in English – written and spoken to an excellent standard – a must
• Online gaming support centre experience
• Skilled communicator able to act in a diplomatic and professional manner, whilst upholding the company’s regulatory requirements and ethical stance in the industry
• Excellent analytical, problem solving, and time management skills
• Have the ability to work as part of a team and independently, with good interpersonal skills
• Highest work standards with a strong service orientation – a “client first” culture
• A great attitude and desire to help our customers
• Very good command of Microsoft office tools
• Strong logical reasoning skills with an analytical approach
• Basic SQL knowledge
• A flexible approach to work schedules and shift patterns
• Confidence to interact with people across the company and from any office location

If you meet the above requirements for this Fraud Agent job in Cape Town, we would like to hear from you. Please send your CV through. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.