Fraud Dispute Analyst

SUMMARY:
Join one of SSA''s most prominent and digitally advanced banks on the Dispute Team.

POSITION INFO:

The Fraud Dispute Analyst is responsible for the analysis of transactions in the financial portfolio, including transactions disputed as Fraud. This position will be a key partner in reducing fraud losses through the use of skillful analytics.

Job Responsibilities:

• Analyse dispute cases and support documentation received to determine if the transaction(s) is a valid dispute.
• Determine which disputes qualify for chargeback to the merchant based on specific criteria.
• Develop sound conclusions based on analyses performed.
• Support the Chargeback Team to ensure all chargebacks are processed timely.

• Work with appropriate support teams to ensure customer receives a timely credit for all qualifying disputes.
• Ensure all disputes and notifications are processed accurately and timely.

• Maintain dispute and chargeback inventory to ensure all cases are accounted for and processed timely.
• Work with the Fraud Risk Team in developing business rules to monitor, identify and remediate fraudulent trends quickly.
• Effectively assess current work methodologies and recommend changes when and where necessary.
• Assist the Risk Management team in performing trending and forecasting of fraud in various financial portfolios.
• Report appropriate transactions to the MasterCard/VISA tool timely based upon specific requirements for SAFE (The Fraud Center) and Stand-In.

Qualifications:

• High School diploma required
• Minimum of 3 years credit card processing, AML and Anti-Bribery experience, preferred

• Experience in fraud analysis and detection, preferred

• OpenWay/Prepaid, Comdata Proprietary and MasterCard platform experience preferred, but not required
• Must be detail oriented with great analytical skills

• Thorough working knowledge of Microsoft Excel
• Must be able to multi-task and prioritise with priorities that change quickly

• Must have excellent organisational skills to manage the inflow of new issues and manage items that are not immediately resolved

• Must possess good written and verbal communication skills

• Must be able to work independently

NB! This job is now closed. You can apply for other jobs by uploading your CV.