Fraud Operations Manager

SUMMARY:
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POSITION INFO:

Requirements:

• A tertiary degree or diploma in either in Risk management or relevant experience or other diplomas, certificates, or training courses in Fraud, Acquiring Fraud
• At least a Minimum 5 years’ experience in an Acquiring Fraud Operations environment
• Extensive fraud knowledge across all types of Acquiring related fraud and modus operandi
• Good understanding of charge back rules and processes
• Good project management skills

Responsibilities:

• Monitor the performance of the rules in the Acquiring fraud monitoring system to be effective in the early detection of all types of Acquiring fraud and to escalate the necessary changes where needed or suggest new rules to be considered
• Close monitoring of MasterCard and Visa acquiring fraud reports and notices to action and respond within specified time frames
• Ensure logging of operational incidents and monitor internal control implementations 
• Build relationships with other external stakeholders to ensure effective collaboration and cooperation in the fight against fraud (e.g. SABRIC, Other Bank, Police,
  Payment Schemes)
• Monitor the acquiring fraud team’s performance on a daily/weekly/monthly basis to ensure that work is completed accurately within laid down procedures

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