Fraud Prevention Analyst

WHY YOU SHOULD APPLY:

Besides their very own mini penalty shootout, putting a green and cricket pitch smack bang in the middle of their office, they have a very special canteen area where they enjoy company-subsidized meals, barista-crafted coffee, and FIFA console gaming, foosball, and special themed employee get-togethers. Employee wellness, balance, and motivation go hand-in-hand with their work-hard ethos making this a place like no other!

The notion of giving back to local communities holds a very special spot in their core values as they make time to participate in a variety of initiatives throughout the year. Everything from raising money to aid teachers, furry friends, and victims of the unexpected, to blanket drives, books, and clothing collections, they do it all - they have even built housing for families in need! All in all, each initiative is carefully considered, planned, and greatly enjoyed by all employees.

Benefits:

• Medical Aid (50/50) – Discovery for you and your direct family
• Vitality (50/50)
• Daily lunch
• Study benefits
• Fun working environment
• Performance bonus paid in December
• Annual increases in February

Main purpose of the role and job summary:

The Fraud Prevention Agent will be responsible to mitigate fraudulent activity during the various phases of their customer life cycle. This will be achieved by identifying patterns or anomalies which are outside of ordinary customer behavior. Monitoring and reviewing of high–risk transactions are required and the role further necessitates reporting of findings to escalated parties. There is a need for interaction with both internal and external parties to explore, suggest and motivate best practices to management.

Key Responsibilities:

• Monitor real-time queues and identify high-risk transactions within the business
• Observe customer transactions to identify fraudulent activity such as account takeover, friendly fraud, theft, and similar other fraudulent activity.
• Identify fraudulent transactions and cancel these.
• Resolve queued transactions within the service level agreements to reduce potential revenue losses.
• Interact with banks and customers to validate the information and to confirm or cancel transactions.
• Resolve customer issues within the scope of the existing service level.
• Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent activity.
• Maintain fraud analysis models to improve the efficiency and effectiveness of the company.
• Ensure confidentiality of all information collected during the investigation.
• Determine existing fraud trends by analysing accounts and transaction patterns.
• Identify system improvements to prevent fraud.
• Recommend anti-fraud processes for changing transaction patterns.
• Recommend new software tools used for fraud detection, prevention, and reporting.
• Generate suspicious activity reports and risk management reports.
• Review SDD KYC for accounts deemed high risk.
• Ensure accurate and appropriate responses.
• Monitor disputed transactions for possible fraudulent transactions.
• Serve customers by resolving product and service problems

Skills and Experience Required:

• Degree in LLB, criminology, or similar
• Legal, compliance, and risk-focused
• 1 year of experience in a similar position
• Willing to work shifts in a 24/7 environment

If you are passionate about Fraud Prevention and want to pursue a meaningful career therein, we'd love to hear from you!