SUMMARY:
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POSITION INFO:
CONTRACT CONTRACT CONTRACT CONTRACT CONTRACT CONTRACT CONTRACT
Fraud/Claims with Online Purchases:
Seeking a contractors to start immediately to handle Claims on Online purchases, be responsible for investigating customer refund claims, identifying fraudulent claims, and contacting customers who display unusually high claims rates.
Requirements:
- 2-3 years of experience in fraud investigation
- 5+ years in a customer service contact center environment
- Strong analytical, investigation and problem-solving skills
- Experience with fraud systems, refund protocols, tactics and best practices
- Excellent communication, collaboration, and interpersonal skills
- Able to have difficult conversations with customers
Responsibilities:
- Conduct investigations into customer refund claims to identify those that may be fraudulent
- Liaise with internal teams to manage and investigate refunds
- Analyze refund data and make decisions on customer classifications based on data provided
- Monitor and identify trends in refund claims at a customer level or store level
- Work with the organizations fraud system to ensure that refunds are processed according to established protocols and guidelines
- Contact customers who display high refund claims rates to determine the legitimacy of their claims
- Participate in training sessions on fraud prevention and process controls
Essential:
Must have worked in the Fraud Department if not must be the level of a 2ic
Matric
Must be able to work rotational shifts which include the weekend (40 hours per week)
