French Customer Service Agent

Recruiter:

SA Commercial (Pty) Ltd

Job Ref:

CPT000163/ZJ

Date posted:

Wednesday, August 27, 2025

Location:

Cape Town, South Africa

Salary:

15000

SUMMARY:
French Customer Service Webchat Agents Required!

Job description

French Customer Service Agents Required to complete a seasonal contract up to 5months !

Are you passionate about delivering exceptional customer service and going the extra mile ?
Then we looking for you to be part of a great TEAM !

POSITION INFO:
Job Description :
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
Key Responsibilities:
Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the French & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

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