French Speaking Customer Support - Durban

Recruiter:

ABC Worldwide

Job Ref:

CPT001134/CB

Date posted:

Sunday, March 21, 2021

Location:

Durban, South Africa

Salary:

Market related Monthly

SUMMARY:
French Speaking Customer Support - Durban

POSITION INFO:

Key Responsibilities:

Handling incoming contacts
Achieve the first-time contact resolution targets
Achieve the productivity and attendance targets
To achieve the qualitative and quantitative personal goals to contribute to the team and department targets

Key Competencies:

Minimum High School
Working experience with computer (MS Office) and internet (Internet Explorer/ Firefox);
Experience with customer contacts (preferably by telephone);
Sense of responsibility;
Independent and customer friendly; Advanced French Language skills
Excellent communication skills in English (oral and written)
Knowledge of Browsers & Internet and search techniques.
Soft Skills
Strong Customer Service focus
Ability to communicate correctly and clearly
Advanced English language skills
Excellent telephone etiquette
Reading, understanding in English
Excellent writing skills
Ability to handle a difficult customer
Ability to empathise with the customer
Prioritizing customer needs

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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