French Speaking Customer Support - Durban

SUMMARY:
French Speaking Customer Support - Durban

POSITION INFO:

Key Responsibilities:

• Handling incoming contacts
• Achieve the first-time contact resolution targets
• Achieve the productivity and attendance targets
• To achieve the qualitative and quantitative personal goals to contribute to the team and department targets

Key Competencies:

• Minimum High School
• Working experience with computer (MS Office) and internet (Internet Explorer/ Firefox);
• Experience with customer contacts (preferably by telephone);
• Sense of responsibility;
• Independent and customer friendly; Advanced French Language skills
• Excellent communication skills in English (oral and written)
• Knowledge of Browsers & Internet and search techniques.
• Soft Skills
• Strong Customer Service focus
• Ability to communicate correctly and clearly
• Advanced English language skills
• Excellent telephone etiquette
• Reading, understanding in English
• Excellent writing skills
• Ability to handle a difficult customer
• Ability to empathise with the customer
• Prioritizing customer needs

NB! This job is now closed. You can apply for other jobs by uploading your CV.