Front Desk Receptionist

SUMMARY:
Cape Town, Western Cape (Central Business District)

POSITION INFO:

About the Client:
This healthcare organisation operates at the intersection of premium diagnostic services and hospitality-inspired care. With a focus on early detection and preventative health, the team blends advanced medical technologies with warm, guest-centric experiences. The environment is professional, fast-paced, and rooted in wellness, efficiency, and service excellence.

Role Summary:
We are looking for a polished, friendly, and organised individual to manage the front desk and reception functions at a leading health screening facility. As the first point of contact for guests, the ideal candidate will deliver an exceptional experience from arrival to departure, handle key administrative and billing tasks, and uphold high standards of presentation and confidentiality.

Key Responsibilities:

• Maintain a professional, welcoming reception area at all times

• Greet guests warmly and offer refreshments on arrival

• Confirm guest appointments via the scheduling system

• Assist guests with accurate registration and medical information capture

• Process billing and explain charges clearly; handle payments securely

• Manage guest consent forms in line with POPIA compliance

• Print, bind, and prepare health screening reports for guests

• Fit guest wristbands for identification and experience tracking

• Answer calls and respond to general inquiries professionally

• Coordinate with clinical and guest relations staff as needed

• Uphold confidentiality and adhere to internal policies and protocols

Qualifications:

• National Senior Certificate (Matric) is essential

• Certificate or diploma in Office Administration, Hospitality, or a similar advantageous field

Experience:

• 1-2 years in reception, front desk, or customer service roles

• Prior experience in healthcare, hospitality, or diagnostics preferred

• Familiarity with appointment systems, billing, or confidential data is an advantage

Skills Required:

• Excellent verbal and written communication

• Strong multitasking and organisational abilities

• Proficient in Microsoft Word and Excel

• Comfortable with scheduling or billing systems (training provided)

• Basic numeracy for payment and billing handling

Core Competencies:

• Passion for guest experience and service excellence

• Accuracy and attention to detail in data entry and admin

• Professional appearance and demeanour

• Adaptability in a fast-paced, client-facing setting

• Cultural sensitivity and empathy

• Effective teamwork and communication with internal teams

Compliance Requirements:

• Adhere to POPIA for secure handling of guest data

• Follow health and safety protocols, including infection control

• Maintain ethical and confidential conduct at all times

Working Conditions:

• Shift-based schedule, including weekends and public holidays

• Long periods of sitting or standing at the reception desk

• Occasional handling of guest complaints or sensitive queries

• Must comply with uniform and hygiene requirements

Salary Range (Entry-Level: 0-2 Years Experience):

• R12,000 R16,000/month (R144,000 R192,000/year)