Front Line Medical Receptionist

SUMMARY:
Medical Receptionist

POSITION INFO:

Are you interested in… Joining a dynamic team where you can make a real impact in patient care? Diagnostic Radiological Services Inc. are looking for passionate, skilled professionals to join our fast-paced, supportive environment where teamwork and compassion are at the heart of everything we do.
We offer:
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Comprehensive onboarding and support.
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A collaborative environment and commitment to continuous team development through Arbinger training and principles.
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An opportunity to grow and expand your skills, constantly challenging yourself and advancing your career.
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A competitive salary package and benefits.
Your typical day as a Receptionist in a radiology reception environment includes:
Receiving patients in a friendly and welcoming manner, capture and/or update their information on the system, provide quotes for exams, take co-payment/short or private payments, provide info for the preparation of exams, handle queries, print patient reports.
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Minimum Requirements:
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Grade 12
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Intermediate Word, Excel, Outlook
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2 - 3 years’ experience in a professional high-pressure environment
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Knowledge of medical aid and PMB rules will be beneficial.
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Knowledge of the POPI Act regulations for healthcare will be beneficial
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Own reliable transport, non-negotiable
Main Responsibilities:
• Acknowledge all patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co-payments/short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients, ensure terms and conditions are signed.
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Obtain Authorization for all examinations.
• Process payments for all private patients, walk-in or in-hospital patients, allocate payments to correct invoices
• Obtain and scan in all relevant WCA documents for workplace injuries/diseases
• Scan and attach all relevant documents to the correct patient profile
• Resolving telephonic enquiries
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments
• Participate in monthly staff meetings /small group meetings and make suggestions for improvement
Hours of Work:
Shift rotation on a weekly basis: 07h00 – 16h00, 07h30 – 16h30, 8h00 – 17h00, 08h30 – 17h30, 09h30 – 18h00
Weekend Overtime and time off – every 4th weekend:
Sat: 08h00 – 18h00 (time off given the morning and OT payment for afternoon). Sun: 08h00 – 18h00 (paid as OT)
We encourage differently abled people to apply We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff.

Ready to make a difference? Apply today to become part of a team that cares about your success and well-being.
We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff.
Please send your CV to with “Receptionist-Bedford Gardens” in the subject line.