Front Office & Finance Assistant

SUMMARY:
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POSITION INFO:

Position Purpose:

To provide professional front-desk reception services while supporting the finance team with
junior-level bookkeeping and debtor collection tasks. This role is critical to ensuring the smooth
daily operations of the office and supporting financial efficiency through prompt
communication, administration, and debtor’s follow-up.

Key Responsibilities:

1. Reception & Front Desk Management
? Greet and direct visitors in a professional and friendly manner.
? Answer and route incoming calls and emails promptly.
? Maintain a clean and organized reception area.
? Assist with incoming and outgoing courier/delivery coordination.
? Manage incoming general queries and support ticket routing.
? Shipping and receiving of goods and stock at the front desk.
? Printer Management
? Ad-hoc Reception duties

2. Bookkeeping & Debtors
? Serve as first-line support for financial-related incoming tickets and calls via Bitrix and Dat
? atill.
? Escalate unresolved issues in a timely manner.
? Liaise regarding payment arrangements and account reconciliations.
? Maintain accurate debtor communication and payment records.
? Maintain
? Support Function to Accounts receivable
? Maintain Sufficiency Score (2-hour turnaround time on all incoming tickets)

3. Office Administration
? Manage and track office supplies, ensuring stock levels are maintained.
? Coordinate office maintenance and liaise with relevant service providers.
? Maintain and organize both physical and digital filing systems.
? Support scheduling of internal meetings and events.
? Perform general clerical tasks: scanning, photocopying, document preparation, and data
entry.
? Provide admin support to EXCO members as required.

Key Competencies
? Professional communication skills (written and verbal)
? Strong organizational and time management abilities
? High attention to detail and accuracy
? Discretion and confidentiality
? Team-player with a proactive attitude
? Ability to multitask in a dynamic environment
Qualifications & Experience
? At least 75% on accounting in Matic and or;
? A bookkeeping certificate or similar finance qualification and or;
? Minimum 2 year of experience in a similar role with finance responsibilities
? Basic accounting or finance exposure advantageous
? Proficient in Microsoft Office Suite and Pastel Partner
? Advance Excel skill will be advantageous

Key Responsibilities:

Performance Measures (KRA suggestions)
? Reception and admin duties completed accurately and on time
? Prompt and professional handling of financial support tickets (Turnaround time on tickets)
? Office Administration

Behavioral Measures (KRA suggestions)
? Positive feedback from internal stakeholders and EXCO
? Neat and tidy on self and surroundings
? Friendly and inviting to all clients and staff