Front Office Manager

SUMMARY:

POSITION INFO:

Fancourt, South Africa’s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route. We are now recruiting for an experienced Front Office Manager to join our team.

The ideal candidate will have good interpersonal and communication skills, have good product knowledge, be friendly, guest centric, a team player and have a keen eye for detail. Grade 12 or equivalent, with 5 year’ experience in a supervisory or managerial position within the hospitality environment is required as well as working knowledge of MS Office & CIMSO. A Hospitality qualification; a valid driver’s license and knowledge of SAP will be advantageous.

Duties include, but are not limited to:

• Customer service delivery (Front Desk, Reception, Switchboard and the Porter Desk), attend to guest requests/complaints; note VIP’s;
• Operations – maintain, uphold & improve SOPs; ensure sufficient staff man all areas; float checks; guest profiles captured correctly; follow-up on open balance status with Accounts department;
• Finance – monitor & control departmental expenses; review after departure charges; liaise with Accounts department regularly;
• People management – develop team; conduct performance appraisals; maintain/administer discipline; plan & approve leave.

• Must be prepared to work weekends & Public holidays,
• Must be prepared to work shifts.