Front Office Manager

SUMMARY:
Front Office Manager – City Hotel | Cape Town
📍 4-star city hotel | Cape Town CBD | Full-time | On-site
Minimum 3 years’ experience as front office manager in 4/5-star hotels | Opera/Infor system proficiency | Strong guest service and team leadership

Lead. Engage. Elevate guest experience.
A prominent 4-star city hotel in the heart of Cape Town is seeking an experienced and service-driven front office manager to lead the front office team and ensure seamless daily operations. This is a hands-on leadership role for a professional who thrives in a high-performance, guest-focused environment and is passionate about delivering excellence at every touchpoint.
The role
Reporting to the general manager, you will be responsible for the smooth and efficient operation of the front office department, ensuring guest satisfaction, system integrity, and policy adherence. You will lead and motivate your team, uphold brand standards, and maintain a culture of accountability, professionalism, and hospitality.

POSITION INFO:

Minimum requirements

• Grade 12 (matric) and hotel school diploma or equivalent tertiary qualification
• Minimum 3 years’ experience in a front office manager role in a 4* or 5* hotel
• Minimum 2 years' experience on Infor/Opera front office system
• Strong leadership, interpersonal, and conflict resolution skills
• Excellent verbal and written communication skills
• Sound understanding of night audit, revenue controls, and guest services
• Solid knowledge of hotel policies, procedures, and systems controls
• Proven ability to maintain high physical and service standards
• Good IR knowledge and understanding of labour regulations
• Financial acumen and business understanding
• High levels of integrity and problem-solving capability
• Computer literacy in Microsoft Office Suite

• Oversee the front office team and daily operations
• Ensure adherence to hotel policies, procedures, and systems controls
• Deliver exceptional guest service and handle escalated guest concerns
• Manage departmental budgets, forecasts, and cost controls
• Train, coach, and develop team members for consistent service delivery
• Oversee night audit procedures and maintain accurate reporting
• Collaborate with other departments to ensure operational excellence

• Work at a well-established and respected hotel brand in Cape Town
• Lead a high-performing team in a fast-paced, professional environment
• Be part of a culture that values excellence, integrity, and guest connection
• Enjoy career growth and the opportunity to shape service excellence

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