Front Office Manager

SUMMARY:
Position: Front Office Manager
4* Hotel - Bantry Bay, Cape Town

POSITION INFO:
We are seeking a dynamic Front Office Manager to lead the hotel’s front-of-house team in delivering exceptional guest experiences. The successful candidate will oversee the smooth running of all front office operations, ensuring service excellence, revenue growth, and the development of a motivated, guest-centric team.

Critical Criteria (Requirements)

• Matric certificate (Grade 12); hospitality qualification or diploma advantageous
• Minimum 5 years’ progressive experience in front office roles, with at least 2 years in Front Office Management
• Opera PMS experience essential
• Strong knowledge of hotel operations, loyalty programmes, and revenue management principles
• Proven track record in guest relations, conflict resolution, and team leadership
• Excellent interpersonal, communication, and decision-making skills
• Professional, confident, and guest-centric approach to luxury hospitality
• Must hold a valid South African ID

Key Competencies

Duties & Responsibilities

• Be present daily in the lobby, welcoming guests and setting the tone for exceptional service
• Maintain front office systems (Opera PMS and related interfaces) with accurate guest data
• Drive upselling opportunities and oversee loyalty programme standards
• Lead, motivate, and develop a high-performing front office team
• Oversee daily training, maintain training calendars, and conduct return-to-work interviews
• Ensure seamless communication between front office and other departments
• Oversee daily banking, reconciliations, PM accounts, and bill backs
• Support the Guest Experience Manager to enhance the overall guest journey
• Ensure compliance with policies, SOPs, fire, security, and emergency procedures
• Act as operational lead across multiple departments in absence of senior management

Package on Offer

• Basic salary (TBA)
• 50/50 contribution to Pension
• Company contribution to medical aid

Important Application Notes

• Must hold a valid South African ID
• Only candidates with proven Front Office management and Opera experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will attend a virtual introduction interview
• Recruitment aligns with the company’s Employment Equity Plan