Front Office Manager

Recruiter:

Staff Connection

Job Ref:

JHB004591/Aida

Date posted:

Tuesday, December 2, 2025

Location:

Johannesburg, South Africa

Salary:

Market related salary

SUMMARY:
We are inviting applications for a professional and service-driven Front Office Manager to lead a Front Office team at a high-performing corporate hotel.

This role requires a polished individual with strong leadership ability, exceptional guest service standards, and a solid understanding of front office operations.

POSITION INFO:
Key Responsibilities:

Oversee daily front office operations to ensure a seamless guest experience
Lead, mentor, and motivate the front office team
Manage check-in, check-out, reservations, and guest relations efficiently
Maintain high service standards, ensuring consistency with brand expectations
Handle guest feedback, complaints, and VIP requirements with professionalism
Collaborate with Housekeeping, F&B, and other departments for smooth operations
Ensure accurate billing, cash-ups, and financial controls
Prepare reports, manage rosters, and support operational planning

Requirements:

Locals
Diploma in Hospitality
Proven experience as a Front Office Manager 4–5 star hotel environment
Strong leadership and communication skills
Solid understanding of hotel systems (PMS, reservations, reporting tools)
Excellent problem-solving skills and a guest-first mindset
Ability to work under pressure in a fast-paced environment
Professional appearance and exceptional interpersonal skills

What We Offer:

Competitive salary package
Professional, supportive working environment
Opportunity to grow within a reputable hotel group
Exposure to a high-standard corporate hospitality environment

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