Front Office Manager

SUMMARY:
We are inviting applications for a professional and service-driven Front Office Manager to lead a Front Office team at a high-performing corporate hotel.

This role requires a polished individual with strong leadership ability, exceptional guest service standards, and a solid understanding of front office operations.

POSITION INFO:
Key Responsibilities:

• Oversee daily front office operations to ensure a seamless guest experience
• Lead, mentor, and motivate the front office team
• Manage check-in, check-out, reservations, and guest relations efficiently
• Maintain high service standards, ensuring consistency with brand expectations
• Handle guest feedback, complaints, and VIP requirements with professionalism
• Collaborate with Housekeeping, F&B, and other departments for smooth operations
• Ensure accurate billing, cash-ups, and financial controls
• Prepare reports, manage rosters, and support operational planning

• Locals
• Diploma in Hospitality
• Proven experience as a Front Office Manager 4–5 star hotel environment
• Strong leadership and communication skills
• Solid understanding of hotel systems (PMS, reservations, reporting tools)
• Excellent problem-solving skills and a guest-first mindset
• Ability to work under pressure in a fast-paced environment
• Professional appearance and exceptional interpersonal skills

• Competitive salary package
• Professional, supportive working environment
• Opportunity to grow within a reputable hotel group
• Exposure to a high-standard corporate hospitality environment