Front Office Manager

Recruiter:

Dream Hotels and Resorts

Job Ref:

2947886531

Date posted:

Saturday, August 13, 2022

Location:

Bergville, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

WE are looking to place a FOH (Duty) Manager to manage the smooth running of our reception area. You would also act as a stand-in Duty Manager'...

Manage the Reception, Telephony, Room Reservations, Catering and Cleaning over a large account.
Deliver the professional greeting of clients and visitors, to the highest standards
Monitor, manage and review the Catering and Cleaning contracts
Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services.
Implement dynamic operational working procedures, to support the delivery of service excellence
Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
Implement safe working practices to ensure safety of building occupiers and visitors
Lead monthly management report meetings with the client and build strong relationships with key business leaders
Strong detail analysis of service delivery and identify continuous improvements
Introduce systems for analysis of service delivery ie mystery shoppers etc
Monitor the team’s performance promoting achievements and identifying weaker areas for improvement

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Front Office Manager

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