Front-of-House (FOH) Manager

Recruiter:

Fempower

Job Ref:

996611412

Date posted:

Tuesday, May 27, 2025

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Front-of-House (FOH) Manager

Position Summary:

We are seeking a dynamic and customer-focused Front-of-House Manager to lead our guest-facing operations. This individual will be responsible for delivering exceptional customer service, managing the FOH team, and ensuring a smooth, welcoming experience for all guests. The ideal candidate is a confident leader with strong communication skills, a keen eye for detail, and a passion for hospitality.

Key Responsibilities:

Supervise all front-of-house operations, including host/hostess, wait staff, bartenders, and reception
Ensure outstanding customer service standards are met and exceeded
Manage staff scheduling, shift planning, and daily briefings
Recruit, train, and coach FOH team members to deliver professional and friendly service
Resolve customer concerns or complaints in a timely and professional manner
Maintain cleanliness, ambiance, and presentation standards of the venue
Collaborate with the kitchen and back-of-house team to ensure seamless service
Monitor and manage reservations, guest flow, and seating efficiency
Track and analyze FOH performance metrics (e.g., guest satisfaction, wait times, staff efficiency)
Ensure compliance with health and safety regulations and company policies

Qualifications:

3+ years of experience in a front-of-house supervisory or management role in hospitality or food service
Excellent interpersonal, communication, and conflict resolution skills
Strong organizational and multitasking abilities
Proven leadership and team management experience
Ability to work flexible hours, including evenings, weekends, and holidays
Certification in hospitality or customer service management is a plus

What We Offer:

Competitive salary
A vibrant, inclusive, and team-oriented work environment

To Apply:
Please submit your resume to

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