Front of House Manager

Recruiter:

Dananda Services

Job Ref:

JHB000187/Terry

Date posted:

Tuesday, January 24, 2023

Location:

Sandton, South Africa

Salary:

Monthly

JOB SUMMARY:
Our client seeks to employ a professional, efficient and proactive Front of House Manager. The successful incumbent will need to be energetic, dynamic and work well in a team.

JOB DESCRIPTION:

Responsibilities

Manage the restaurant staff, telephone orders, catering order and cleaning for the restaurant
Must deliver professionally to clients and visitors, to the highest standards
Monitor, manage and review the catering and cleaning duties of employees
Implement dynamic operational working procedures, to support the delivery of service excellence
Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
Implement safe working practices to ensure safety of building occupiers and visitors
Lead monthly management report meetings with clients and build strong relationships
Strong detail analysis of service delivery and identify continuous improvements
Introduce systems for analysis of service delivery
Monitor the team’s performance promoting achievements and identifying weaker areas for improvement

Skills and Attributes Required

A pre-requisite for the post holder is excellent people management skills with a proven track record in this area
The post holder will be able to operate with minimal input from senior management, exercise excellent judgement and decision making and be totally customer service driven
The post holder will possess excellent communication skills, both orally and written and the ability to communicate effectively at all levels
The post holder must be capable of organising large volumes of work for both themselves and others, able to multi-task, work to tight deadlines when necessary and produce high quality work under pressure
The post-holder with be confident in both when to decide, and when to seek further clarification on a decision
The post holder will be a clear self-starter with the ability to demonstrate innovation and drive
This is a proactive role, which requires someone who can consider wider team issues whilst developing and refining the service
At least 3 years’ experience in a similar role

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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