Front of House Manager (Senior)

SUMMARY:
Front of House Manager (Senior)

POSITION INFO:
We are seeking a motivated and outgoing Senior Front of House (FOH) Manager to lead our hospitality team in Bryanston. This executive-level role oversees the entire customer-facing operation, ensuring smooth service, guest satisfaction, and profitable business administration. Key Requirements: Minimum 5 years of hospitality management experience Strong judgment and problem‑solving skills Excellent interpersonal and communication skills (verbal and written) Flexibility with working hours (evenings, weekends, holidays) Attention to detail and client‑service orientation Fully computer literate Valid driver's license and own reliable transport Ability to adapt to changing circumstances Responsibilities: Manage all front‑of‑house operations and service standards Lead and train FOH staff, ensuring professionalism and adherence to company policies Maintain high guest satisfaction and resolve complaints efficiently Conduct regular checks for maintenance, cleanliness, and operational standards Oversee cash handling, reporting, and administrative duties Implement health and safety protocols and compliance with regulations Contribute to profitability through effective asset and staff management Support marketing campaigns and community engagement to raise brand awareness Discipline staff when necessary and ensure accountability Provide ongoing training and mentorship to staff Position Type: Permanent Location: Bryanston Salary: R25 000 - R28 000 Working Hours: 09:00 - Closing (Monday to Sunday, shifts applicable)