Front of House / PA to Medical Specialist

SUMMARY:
Do you enjoy working with people face to face while managing all aspects of a business including administration, logistics and invoicing?
 
Our client a specialist doctor based in Gardens, Cape Town, is requiring a highly efficient experienced assistant with minimum 15 years’ experience.
 
This role manages all aspects ensuring customers receive the best service with administration and PA requirements running seamlessly.
Hours:  7am – 4 pm

POSITION INFO:
REQUIREMENTS

• Matric, additional education advantageous
• Prior relevant experience advantageous
• Well spoken in Afrikaans and English
• Computer literate with the ability and initiative to learn new programmes where necessary
• Competent with managing social media
• Mature personality and professional approach to customers
• Own vehicle and transport essential
• Strong administration experience
• Ability to multi-task and manage invoicing
• Essential to be able to arrive at work by 7am daily

• Reporting directly to the Specialist surgeon managing calendar appointments (professional & personal)
• Manage all patient enquiries via telephone, WhatsApp, email, social media, and online platforms, ensuring responses within prescribed timeframes.
• Book travel, manage personal errands, organise family appointments
• Liaise with suppliers, brands, and partners
• Prepare confidential documents and assist with presentations or academic work
• Administrative & Sales Duties
• Manage patient file accuracy, digital data capture, and POPIA compliance
• Support product sales at front desk, explaining explaining skincare/treatment benefits confidently
• Maintain front-desk inventory
• Ensure all administration including consent forms, pre-op and post op information is up to date
• Work with Medical Aids, Debtors & Creditors
• Ensure customers have the best service and the daily flow of appointments runs smoothly
• Maintain front-desk inventory of skincare, implants
• Patient admin, consent forms, pre-op and post op information
• Billing for the Plastic Surgery Practice
• Work with Medical Aids, Debtors and Creditors
• Social Media Management of different accounts