Front on House (Retail)

SUMMARY:
A high-volume hospitality, beauty and retail operation is seeking a mature, driven FRONT OF HOUSE to take full ownership of their guest-facing environment

POSITION INFO:
This is a demanding, hands-on leadership role requiring a dependable and seasoned professional who thrives under pressure, commands the respect of a team and leads service standards by example. Extended retail hours (including weekends and public holidays) apply. Core Criteria: Proven managerial and leadership experience within hotel, hospitality, or premium retail environments At least 10 years experience in a Front of house or similar position Strong hotel, hospitality and retail sales background with a track record of driving performance Familiarity with Health & Safety regulations and hygiene standards Sound understanding of business acumen, service trends and retail operations Mature, professional, and personable; able to engage confidently with guests and staff alike Exceptional attention to detail, time management, and organisational ability High computer literacy, including Microsoft Word, Excel, and PowerPoint Fluent in written and spoken English Ability to lead multiple teams, manage walk-in services, and balance competing priorities simultaneously Neat, punctual, and consistently professional presentation Willingness and ability to work extended hours (08:00-21:00), including weekends and public holidays Core Responsibilities: Oversee daily operations across service, retail and equipment functionality Maintain exceptional standards of cleanliness, quality and professionalism at all times Manage multiple teams and projects while ensuring efficient use of resources Enforce company policies, procedures, and core values consistently Recruit, train, mentor and evaluate staff performance Chair staff meetings, minute proceedings, and drive service and retail targets Handle disciplinary processes and personnel matters in line with company protocol Foster a productive, accountable, and positive working culture Resolve guest concerns promptly and professionally Drive a service culture aligned with the SAESTA philosophy (Smile, Acknowledge, Educate, Sell, Talk, Appreciate) Monitor sales performance, stock management and guest feedback Maintain accurate POS systems and operational reporting Accurately capture, verify and cross-check large volumes of data Maintain organised spreadsheets and generate operational reports Identify opportunities to innovate and sustain market leadership Represent the operation professionally at all times On Offer: Salary is R14,000 per month This is a live-out position