Functional Consultant: Credit & Collections

SUMMARY:
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POSITION INFO:

We are seeking a highly skilled and motivated Credit and Collections Functional Consultant to join our team to provide expertise in the implementation, customization, and support of credit and collections software solutions.

The role requires a strong understanding of application development, excellent problem solving skills, debt collection processes, excellent analytical skills and the ability to effectively communicate with customers to understand their business requirements.

MINIMUM REQUIREMENTS

• 7 - 10 years of experience in the IT environment
• Financial services industry knowledge
• Ability to effectively communicate with customers to understand their business requirements
• AWS knowledge
• Complete understanding of the SDLC (Software Development Life Cycle)
• Debt collection processes
• Excellent analytical skills
• Excellent problem-solving skills
• Familiar with Agile methodology
• Proficiency in Google Suite, JIRA, SAP SOLMAN (Solution Manager), and other relevant software applications
• Strong understanding of application development
• Understanding of relational database and client-server concepts

QUALIFICATIONS

• Relevant financial tertiary qualification

SOFT SKILLS

• High level of English proficiency (verbal and written)
• Strong presentation skills
• Conceptual thinker with logical and critical problem-solving style and approach
• Attention to detail and accuracy in data entry, record-keeping, and document preparation
• Ability to work independently with minimal supervision and collaborate effectively in a team environment
• Ability to multitask, be flexible, and have the ability to prioritise with a sense of urgency and work under pressure to tight deadlines, which includes the possibility of working over weekends and outside of office hours
• Customer service-oriented
• Strong sense of ownership and accountability
• Ability to work within a team and independently

SCOPE OF WORK

• Provide expertise in the implementation, customization, and support of credit and collections software solutions
• Engage with customers to review and analyse their requirements, determine operational objectives and document the business requirement specifications
• Scope the solution and translate the business requirements into detailed functional specifications indicating software development and configuration requirements, inclusive of workflow diagrams
• Facilitate and conduct walk walk-through of the requirement specification with the customer and development team
• Configure and/or perform a comprehensive quality assessment of the solution
• Provide input into effort estimates and test scenarios for QA testing
• Provide day-to-day functional support