GERMAN CUSTOMER SERVICE & SALES REPRESENTATIVES

Recruiter:

Tower Group

Job Ref:

4121841802

Date posted:

Wednesday, February 8, 2023

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Brief CSSR Job description

Work for a prestigious airline brand on various work streams.
Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages.
Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.
Fully paid product and systems training provided.
Daily interactions with international passengers with queries and compliments.
Required to meet specific key performance indicators and meet expected client service levels.
Demanding and time-sensitive call centre environment.

Requirements

Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
Located in South Africa
Permanent residence permit/ South African ID holders only
Excellent Computer literacy & technical skills
No criminal record.
Flexibility to work shifts
Previous customer service experience preferred

Employment terms and conditions

Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
Operational hours:24/7; 365 days per week

Rotational shifts Mondays – Sundays includes & public holidays as operationally
required. Working hours may be subject to change depending on client
requirements.
Specific operating hours may apply depending on account allocated TBD in
interview stage (however flexibility is key)

3. Training: 4 weeks (Fully Paid).

4. Probation period: 4 months

5. Health insurance benefit (Paid for by the Company)

6. Work from home may be considered:

Fibre internet connection or fixed stable ADSL line required at own cost. Must be
fixed line internet. No Wireless connections accepted.
UPS Solution required during load shedding

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

German-Speaking Inbound Travel Consultant.
Location: Cape Town
Salary: Monthly
Inbound Destination Management Company based in Cape Town, offering unique & customised tours for individual & group travellers wanting to explore beautiful Africa is looking for a german-Speaking Inbound Travel Consultant. The Consultant will be responsible for providing expert travel consulting, managing travel arrangements, handling reservations and delivering exceptional customer ...
2 days ago

Junior Technical Consultant
Location: Capetown
Salary: Market Related
As a Junior Technical Consultant, you will support the deployment and adoption of advanced technical solutions by assisting with professional services delivery, customer support, and product training.
28 days ago

Buyer & Client Liaison - Import and Export
Location: Airport Industria
Salary:
Are you an effective negotiator when it comes to procuring stock from international suppliers? Our client in Airport Industria requires an individual who is both customer-focused, and a strong negotiator when it comes to securing the best price without compromising on product quality.Experience with import and export processes is essential, with german or Italian capability being highly advan...
23 days ago

Digital Marketing Specialist
Location: Capetown
Salary: Salary TBD (Experience Based)
As the Digital Marketing Specialist, you''ll execute and manage digital marketing campaigns across key platforms to drive lead generation and sales enablement for B2B resellers and end users.
28 days ago

Master Data Administrator
Location: Cape Town
Salary:
51 days ago

Logistics Coordinator
Location: Somerset West
Salary: Market Related
A well-established, leading distributor of specialty and industrial chemicals is seeking the above to be responsible for coordinating cost-effective, compliant, and timely logistics, transport, warehousing, and shipping of chemical products (hazardous and non-hazardous) from origin to final destination, thereby enabling the sales team to focus on business growth while ensuring full regulatory comp...
1 day ago

Waiter
Location: Cape Town
Salary: Hourly
Large Hotel in Cape Town is looking for an experienced Waiter / Waitress.
1 day ago

Bar Manager
Location: Cape Town
Salary: Monthly
Large luxury Hotel in Cape Town is looking for an experienced and diligent Bar Manager. The successful candidate will work in a collaborative, high-energy work environment, where guest experience and team culture are at the heart of everything you do. As the Bar Manager you will oversee the entire bar operation, cultivating a distinctive beverage culture that reflects the brand standar...
1 day ago

People Support Generalist - Warehouse
Location: Bellville
Salary: R26k - 35k per month
People Support Generalist - Warehouse Bellville R26000 - R35000
1 day ago

People Support Generalist
Location: Bellville
Salary: R26k - 35k per month
People Support Generalist Bellville R26000 - R35000
1 day ago