Tower Group

Job Ref:


Date posted:

Wednesday, February 8, 2023


Cape Town, South Africa



Brief CSSR Job description

  • Work for a prestigious airline brand on various work streams.
  • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages.
  • Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.
  • Fully paid product and systems training provided.
  • Daily interactions with international passengers with queries and compliments.
  • Required to meet specific key performance indicators and meet expected client service levels.
  • Demanding and time-sensitive call centre environment.


  • Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
  • Located in South Africa
  • Permanent residence permit/ South African ID holders only
  • Excellent Computer literacy & technical skills
  • No criminal record.
  • Flexibility to work shifts
  • Previous customer service experience preferred

Employment terms and conditions

  1. Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
  2. Operational hours:24/7; 365 days per week
  • Rotational shifts Mondays – Sundays includes & public holidays as operationally
    required. Working hours may be subject to change depending on client
  • Specific operating hours may apply depending on account allocated TBD in
    interview stage (however flexibility is key)

      3. Training: 4 weeks (Fully Paid).

      4. Probation period: 4 months

      5. Health insurance benefit (Paid for by the Company)

      6. Work from home may be considered:

  • Fibre internet connection or fixed stable ADSL line required at own cost. Must be
    fixed line internet. No Wireless connections accepted.
  • UPS Solution required during load shedding





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