GERMAN CUSTOMER SERVICE & SALES REPRESENTATIVES

Brief CSSR Job description

• Work for a prestigious airline brand on various work streams.
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages.
• Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.
• Fully paid product and systems training provided.
• Daily interactions with international passengers with queries and compliments.
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call centre environment.

Requirements

• Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Excellent Computer literacy & technical skills
• No criminal record.
• Flexibility to work shifts
• Previous customer service experience preferred

Employment terms and conditions

1. Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
2. Operational hours:24/7; 365 days per week

• Rotational shifts Mondays – Sundays includes & public holidays as operationally
  required. Working hours may be subject to change depending on client
  requirements.
• Specific operating hours may apply depending on account allocated TBD in
  interview stage (however flexibility is key)

      3. Training: 4 weeks (Fully Paid).

      4. Probation period: 4 months

      5. Health insurance benefit (Paid for by the Company)

      6. Work from home may be considered:

• Fibre internet connection or fixed stable ADSL line required at own cost. Must be
  fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding