SUMMARY:
Manage guest arrivals and departures Ensure security protocols are followed Handle guest inquiries

POSITION INFO:

Job Title: Gate Concierge CPT

Location:

City of Cape Town, Cape Town, Hout Bay

Job Type:

Permanent, expected to work Full-Time hours

Primary Industry:

Travel, Leisure, Tourism, and Hospitality

Secondary Industry:

Travel, Leisure, Tourism, and Hospitality

Job Duties:

• Greet and welcome guests as they arrive at the gate
• Assist guests with luggage and belongings
• Provide information about the property and local area
• Manage guest arrivals and departures
• Ensure security protocols are followed
• Handle guest inquiries and resolve any issues
• Maintain a clean and tidy entrance area

Required Qualifications:

• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to work independently and as part of a team

Education:

High school diploma or equivalent

Experience:

Previous experience in a customer-facing role preferred

Knowledge and Skills:

• Knowledge of hospitality industry practises
• Basic computer skills
• Fluency in English (additional languages a plus)

Preferred Qualifications:

• Certification in hospitality or tourism management
• Experience with guest services software

Working Conditions:

• Indoor and outdoor work environment
• Shift work including evenings, weekends, and holidays
• Standing and walking for extended periods
• Exposure to varying weather conditions