SUMMARY:
Role Overview
We are seeking a dynamic and experienced General Management Couple to oversee
the full operations of a hospitality property. The couple will work together to ensure the
smooth running of all departments, deliver exceptional guest experiences, manage
staff, and maintain high operational and service standards.
The successful candidates will be responsible for managing daily operations, financial
oversight, guest relations, staff leadership, and property maintenance while creating a
welcoming and memorable environment for guests.
Key Responsibilities
Operations Management
- Oversee the daily operations of the property including front office, housekeeping,
food and beverage, maintenance, and guest services.
- Ensure the property operates efficiently while maintaining high service
standards.
- Implement operational procedures and maintain company policies.
Guest Relations
- Welcome and host guests to ensure an exceptional hospitality experience.
- Handle guest queries, requests, and complaints in a professional manner.
- Maintain high guest satisfaction and encourage repeat business.
Staff Management
- Recruit, train, and manage staff across all departments.
- Create staff schedules and ensure effective team management.
- Foster a positive working environment and maintain staff discipline and
motivation.
Financial Management
- Manage budgets, expenses, and cost control.
- Oversee stock control, purchasing, and supplier relationships.
- Assist with financial reporting and operational performance tracking.
Property Maintenance
- Ensure the property and facilities are well maintained and presented.
- Coordinate maintenance and repairs when required.
- Monitor safety and compliance standards.
Administrative Duties
- Oversee reservations, reporting, and general administration.
- Maintain accurate records and operational documentation.
- Communicate with owners regarding operational updates and performance.
POSITION INFO:
Job Specification
Minimum Requirements
- Diploma or Degree in Hospitality Management or a related field.
- Minimum 4–6 years experience in hospitality management.
- Previous experience managing a lodge, boutique hotel, or hospitality property.
- Experience in staff management, guest relations, and operational oversight.
Knowledge & Skills
- Strong leadership and team management skills.
- Excellent guest hosting and communication abilities.
- Financial management and budgeting experience.
- Knowledge of hospitality reservation systems and Microsoft Office.
- Strong problem-solving and decision-making skills.
- Ability to multitask and manage multiple departments.
Personal Attributes
- Friendly, professional, and guest-focused.
- Highly organized and proactive.
- Strong teamwork and communication between partners.
- Hands-on and willing to assist across departments when required.
- Passion for hospitality and service excellence.
