General Manager

SUMMARY:
Oversee daily operations of the resort, restaurant. Ensure that all departments (front desk,
housekeeping, food and beverage,
maintenance, etc) function seamlessly. Foster a guest-centric culture among staff. Address guest
complaints and resolve issues
promptly. Prepare and manage budgets, forecasts, and financial reports. Monitor revenue and
expenses to ensure profitability.
Develop strategies to increase revenue. Conduct performance evaluations and manage staff
schedules. Develop and execute
marketing strategies to attract new guests and retain existing ones. Ensure compliance with health,
safety and sanitation standards.
Oversee security protocols to protect guests, staff, and property. Ensure that the property is wellmaintained and aesthetically appealing.
Oversee repairs, renovations, and upgrades. Identify news business opportunities. Monitor industry
trends and adapt strategies accordingly.
Provide regular reports on financial performance, guest feedback, and operational issues to owners
or stakeholders.

POSITION INFO:
Minimum Qualifications & Experience:
1. Education:
o Diploma or Degree in Hospitality Management, Lodge Management, or Tourism.
o Additional qualifications in Business Administration, Financial Management, or
Conservation are advantageous.
2. Experience:
o Minimum 8–10 years experience in hospitality management.
o At least 5 years in a senior managerial role at a luxury or 5-star game lodge.
o Proven track record in managing high-end safari lodges, luxury guest services, and
remote properties.
3. Knowledge and Skills:
o Strong operational expertise in food & beverage, front office, housekeeping, and
maintenance.
Sound understanding of financials, budgets, stock control, cost management, and
reporting.
o Knowledge of wildlife conservation practices, safari operations, and ecotourism.
o Familiarity with health & safety regulations, compliance, and guest risk protocols.
4. Systems:
o Proficient in lodge management systems (e.g., Panstrat, Apex, Innkeeper, or similar).
o Computer literate: MS Office Suite, especially Excel and Word.
Core Competencies:
- Excellent leadership and team management abilities.
- High attention to guest satisfaction and 5-star service standards.
- Ability to work under pressure in remote, bush environments.
- Strong communication skills (written and verbal).
- Hands-on approach and problem-solving mindset.
- Passion for hospitality, wildlife, and conservation.