SUMMARY:
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POSITION INFO:
Job Title: General Manager
Location: North West Province – Large Resort
Industry: Hospitality
Appointment Type: Permanent Recruitment
Payment Type: Very competitive Monthly Salary + Live in + Benefits
Closing Date: 30 October 2025
Job Summary
My Client is seeking a highly driven, experienced, and results-oriented General Manager to lead and oversee all aspects of large-scale cleaning and housekeeping operations across a premier hospitality resort. The position requires a strong leader with proven success in managing complex operations, delivering exceptional service standards, and optimizing financial performance.
This is a senior leadership role where you will be responsible for driving operational excellence, managing multiple teams across hotels and time-share properties, and ensuring compliance with industry regulations and organizational standards. The ideal candidate will bring strong strategic acumen coupled with hands-on operational expertise.
Key Responsibilities
- Oversee daily cleaning and housekeeping operations across hotel rooms, time-share units, public spaces, and back-of-house areas.
- Lead, manage, and mentor a large workforce including Operations Managers, Housekeepers, Contract Managers, Supervisors, and cleaning staff.
- Develop and manage departmental budgets, ensuring financial efficiency and adherence to cost controls.
- Set and monitor performance targets related to cleanliness, service delivery, guest satisfaction, and operational efficiency.
- Implement proactive strategies and best practices to continuously improve standards and service outcomes.
- Collaborate closely with internal departments to ensure seamless guest experiences.
- Ensure full compliance with health, safety, hygiene, and quality standards.
- Produce accurate reports, insights, and recommendations for senior stakeholders.
- Maintain effective communication channels across all operational levels.
Required Qualifications & Experience
- Minimum of 5 years’ senior management experience within the hospitality sector, preferably in resort or hotel environments.
- Strong background in large-scale cleaning operations and team leadership.
- Relevant tertiary qualification (Diploma or Degree) in Hospitality, Operations Management, or related field.
- Previous experience with outsourced or contract-based cleaning services at General Manager level (advantageous).
- Demonstrable financial acumen, with strong skills in budgeting and cost control management.
- Proven ability to work under pressure in high-demand environments.
Skills & Competencies
- Exceptional leadership and team development skills.
- Excellent communication skills, both written and verbal (English essential).
- Strong organizational, planning, and time management abilities.
- Report writing, analytical, and problem-solving skills.
- Hands-on operational management style with strategic oversight.
- Proficiency in computer systems and relevant software.
Key Attributes
- Results-oriented with a proven track record of driving operational performance.
- Strategic thinker with the ability to execute plans effectively on the ground.
- Proactive, adaptable, and solutions-focused.
- Strong interpersonal skills with the ability to motivate and inspire teams.
- Medically fit, reliable, and professional.
Other Requirements
- Valid Code 08 Driver’s License.
- Clear criminal record.
- Willing to reside within the North West Province or relocate as required.
How to Apply
Interested candidates are invited to submit their CVs and supporting documentation to: Butch – Email Direct : +27 83 689 4769 (WhatsApp).
