SUMMARY:
Our client in the retail sector is looking for a General Manager to join their team in Pretoria
POSITION INFO:
Roles and Responsibilities
Job Title: General Manager
Location: Pretoria North
Salary: To be discussed in interview, based on experience, age, and qualifications
Working Hours: Early Shift: 7:00 AM – 5:00 PM (depending on completion of responsibilities)
Late Shift: Until store close (8:00 PM for customers; approx. 8:30 PM for management & security)
Weekends: Alternating weekends as part of a two-team rotation schedule
Reporting Line: Owner and Directors (primarily Evian and Barry, with collaboration across Oscar and others)
Employment Type: Permanent, full-time
Start Date: Immediate
About the Role
We are seeking a dynamic, responsible, and hands-on General Manager to oversee the daily operations of both the instore retail and liqueur divisions for a well-known consumer retail brand in SA
This role requires a mature, teachable leader who enjoys working with people, values customer service, and is willing to be hands-on in a busy grocery retail environment. Candidates with experience in well-known retail brands (SPAR, Checkers, Pick n Pay, or other grocery retail operations) will be highly advantageous.
The General Manager will play a key leadership role in maintaining operational excellence, driving sales performance, ensuring customer satisfaction, and supporting their team while aligning with company values.
Key Responsibilities
- Oversee and manage the daily operations
- Ensure high standards of customer service and satisfaction across all departments.
- Lead, motivate, and mentor department managers and staff, fostering teamwork and accountability.
- Manage staff scheduling, delegation, and performance to ensure efficient workflow.
- Oversee stock receiving, returns, and supplier relationships.
- Monitor store performance, sales, and profitability, implementing strategies to improve results.
- Ensure compliance with operational policies, health and safety regulations, and company standards.
- Handle operational issues efficiently and ensure smooth opening and closing of the store.
- Participate in shift rotations, including early, late, and weekend shifts.
- Work efficiently, diligently, and under pressure, demonstrating flexibility and commitment.
- Maintain a visible presence on the shop floor and support staff as required.
Minimum Requirements- Matric (Grade 12) essential.
- Experience in grocery retail management — SPAR highly advantageous; Checkers, Pick n Pay, or similar grocery retail also acceptable.
- Proven experience with operational duties, stock receiving, and returns processes.
- Strong leadership skills — able to lead, motivate, and be led when required.
- Excellent customer service orientation with patience and professionalism.
- Teachable attitude, willingness to learn, and strong attention to detail.
- Basic PC literacy and computer skills.
- Physically mobile and capable of managing a demanding retail environment.
- Own reliable transport.
- Willingness to work shifts (early and late), alternating weekends, and double shifts as required.
- Must not be a “clock watcher”; flexibility is key.
- Clear criminal record.
Personal Attributes- Professional, approachable, and customer-focused.
- Hands-on leader who leads by example.
- Adaptable, reliable, and committed to the success of the store and its team.
- Able to work with people at all levels, delegate effectively, and follow up diligently.
- Calm, composed, and able to handle pressure in a fast-paced retail environment.
Additional NotesStart Date: The position is open and can be filled as soon as a suitable candidate is identified.
Travel: Primarily based in Pretoria North; occasional visits between other stores might be required
Remuneration: Salary and conditions will be discussed during the interview, aligned to experience, qualifications, and age.
Interested?
If you are a hands-on leader with experience in grocery retail, passionate about customer service, and enjoy building and managing teams in a fast-paced environment, we would love to hear from you.
Employment Details
Employment Type:
Permanent Employment
Industry:
Wholesale and Retail
Work space preference:
Work Onsite
Ideal work province:
Gauteng
Ideal work city:
Pretoria
Salary bracket:
R 0 - 0
Drivers License:
CODE B (Car)
Own car needed:
Yes
