SUMMARY:
Position: Hotel General Manager (Boutique Hotel Exp)
Location: Cape Town
POSITION INFO:
Where vision, culture, and hospitality meet.
A landmark property in the Western Cape is seeking an accomplished General Manager to lead its operations with excellence, creativity, and purpose. This is a rare opportunity for a hospitality professional who combines strategic insight with hands-on leadership -someone who can balance guest experience, financial performance, and brand integrity with ease.
Key Responsibilities
People & Team Management
- Lead, mentor, and develop a high-performing, motivated team aligned with the hotel’s vision and values.
- Foster a culture of excellence, accountability, and continuous learning.
- Oversee performance management, role definition, and KPI alignment across all departments.
- Approve and ensure adherence to operational policies and training programs.
Guest & Service Experience
- Uphold and continuously improve service standards across the property.
- Ensure visible leadership presence during key service periods (breakfast, lunch, dinner).
- Manage guest feedback, resolve escalated issues, and enhance satisfaction ratings.
- Build lasting guest relationships and maintain strong VIP and key account engagement.
- Collaborate with marketing and sales to elevate guest experiences and hotel visibility.
Sales & Marketing
- Partner with the sales and marketing team to align strategies with revenue goals.
- Protect and promote the hotel’s brand identity and guest-centric philosophy.
- Support the development of creative campaigns, market positioning, and customer engagement initiatives.
Operational Leadership
- Oversee all hotel departments (Front Office, Housekeeping, F&B, Sales, Maintenance) ensuring operational harmony and efficiency.
- Implement short- and long-term operational strategies in line with business goals.
- Monitor operational performance metrics and identify areas for improvement.
- Ensure compliance with quality, safety, and service standards.
Financial Management
- Manage budgets, forecasts, and financial reports to optimise profitability.
- Monitor revenue streams and implement cost-control strategies.
- Use data-driven insights to inform strategic decision-making.
- Ensure internal financial controls and compliance with audit standards.
Stakeholder Management
- Build and maintain strong relationships with guests, suppliers, and partners.
- Provide detailed performance and operational reports to the Board or ownership.
Corporate Governance
- Ensure compliance with all legal, health, and labour legislation (EE, B-BBEE, POPIA, COIDA).
- Oversee implementation of Health and Safety programs and training.
- Contribute to social responsibility and community initiatives.
Minimum Requirements
- Minimum 10 years’ experience in hotel management, with at least 5 years in a senior leadership role.
- Relevant tertiary qualification in Hospitality Management, Hotel Administration, or related field.
- Strong financial acumen with proven experience in budgeting, forecasting, and revenue management.
- Excellent leadership, communication, and decision-making skills.
- Deep understanding of boutique or luxury hotel operations.
- Proficiency in PMS, POS, CRM, and MS Office 365.
- Ability to work flexible hours, including weekends and public holidays.
- Professional appearance and strong interpersonal presence.
Competencies & Attributes
- Strategic thinker with strong analytical and numerical skills.
- Highly organized and detail-oriented.
- Collaborative leadership style; team player with emotional intelligence.
- Solutions-driven, adaptable, and calm under pressure.
- Passionate about hospitality excellence and innovation.
