General Manager

SUMMARY:
GENERAL MANAGER

To manage all aspects of the business unit and achieve agreed budgeted and Strategic objectives.

Location: Rustenburg, Welkom, Khayalitsha

POSITION INFO:
Store Performance & Measurement:

• Achievement of agreed Top Line Budget
• Achievement of agreed Gross Profit % Budget
• Achievement of agreed Income (Rebates/ Ad Spends/ Settlements and other income e.g. Promotional Ad hoc, Selling of Ends, Buying of space on leaflets & any other contributions)
• Achievement of agreed expenses in line with performance ratio % to Budget
• Achievement of agreed bottom line Profit Budget
• Achievement of agreed strategic Basket Size and Feet count
• Achievement of agreed strategic departmental participations & GP%
• Achievement of strategic agreed “Cash and Credit” ratio to sales
• Shrinkage in line with Budgeted %
• Stock Holding not to exceed 4.5 weeks

• Ensure that the store has a full range of appropriate products to suit the needs of the consumer both retail and wholesale.
• Ensure that the store is well merchandised and according to rate of sale and that top 250 lines are in stock at all times & ticketed.
• Ensure Stock Card System & Supplier Cycle Sheets are well maintained and used with all Suppliers and all products. (Direct and UMS Suppliers)
• Stock purchases to be in-line with ROS (Rate of Sale)
• Ensure all products have a P.I. label and at least 1 Shelf Talker on every module.
• Ensure promotions are correctly merchandised and pricing in place, with correct P.I. label and all Promotional Products have a Shelf Talker.
• Ends planners (Visible in GM’s Office) in accordance with Supplier activity, income collected and generically positioned.
• Ensure that cleanliness and high hygiene standards are maintained through-out the store.
• Top 20 suppliers’ performance & review meetings- to be scheduled monthly and forward planning to be completed in terms of activities/ promotion/ Ad hoc income and Cycle deals on products for the purpose of marketing the products on leaflet.
• Selling and income on ends to be negotiated, claims signed and income recorded on Income Statement- End Income recorded as other income
• Purchases buying Ratio’s to be in line with Sales- Stockholding not to exceed 4.5 weeks
• Signing-off all purchase orders and receipts on a daily bases.
• All GRV’s to be checked- Monitor Input GP by line and invoice/ SOH/ in accordance to daily & weekly Purchase Budget.
• Ensure that all claims are claimed against supplier e.g. Tallies, over-pricing, Supplier contributions, Ends, Shorts and returns.
• All returns to be monitored closely e.g. Expired stock, swell allowances and returns to suppliers for overstocks and damages
• Weekly SPM to be completed in order to track opposition pricing- action accordingly.
• Top 200 lines CSH (Consolidated Store Holdings) Report to be completed weekly in order to track Costs, Selling, SOH and average Rate of Sale by product.

• Build supplier relationship through interaction and dealings.
• Identifying of lines for promotions & price setting in accordance with market pricing.
• Grow market share through interaction with customers, community, suppliers and trading partners.
• Visiting of customers: Visit top 20 customers weekly and do bulk dealing through sharing marketing trends and ideas.
• Look at the area demographics and LSM groups that you do direct marketing too. (Know your customers.)
• Promote aggressively via Leaflets (Suppliers, Price, Product, Range & leaflet competitions), Local Radio advertising & sms’es.
• Promote Stockvels & Christmas Stamps through-out the year.
• Arranging of supplier activities on weekends e.g. Wet Demos

• Ensure that daily sales budget is monitored very closely and achieved.
• Monitor and action Daily Traders Contact List, Sending of SMS`s and Faxing of Traders specials.-Look at returning orders and measure performance.
• Daily floor walks and Actioning- set targets daily, weekly and monthly. Follow-up daily and increase store standards.
• Meeting of deadlines on financial info, reports & Promotional activities.
• Monitor customer buying- buying card customers & customers “open to buy’s” in terms of available credit facilities.

• Ensure that losses of all kinds are under control. (Minimize damages, expired stock etc)
• Ensure that shrinkage is managed through doing daily hazard counts.
• Ensure that 2nd checks are done at receiving and recorded in 2nd Checks Management book.
• All Empties Controls to be in place and stock counted daily with identifying variances by line with corrective action.
• Ensure that all till shorts are eliminated and action taken where required.
• Ensure the temperature checks are done as instructed and checked by management.
• All service department stock takes to be completed weekly and any shorts/ overs to be actioned.
• All Airtime & Cigarette counts to be completed weekly and any shorts/ overs to be actioned.
• Spot Checks to be performed on till points and shorts/ overs to be actioned.
• All security 2nd checks at front end to be monitored closely and action to be taken against staff members who defaults on incorrect invoicing.
• Follow all Opening and Closing security procedures.
• Save keeping of all administrational books. Books needs to be in secure place.

• Attend to customer queries and resolve them as promptly as possible.
• Ensure pamphlets are distributed on time and effectively.
• Spend adequate time on sales floor to know customer needs and become the face of the business unit.
• Adequate scheduling of staff on sales floor and Front Line in order to give customers good service. Staff cost in line with agreed budgeted %.
• Stock availability and fair price at all times
• Interaction with community- drives & involvement
• Customer Friendly staff at Till points
• On-going Customer service training

• Ensure that the store adheres to all safety and health laws. (Occupational Health and Safety Act.)
• Ensure that the store is always kept clean and pleasant for all.
• Maintain Forklift licences and renewals by staff member.
• Do Weekly vehicle inspections for faulty and worn parts/ tires that may cause accidents.
• Pest Control-maintain high levels of hygiene on sales floor, bulk stockrooms, and fridges.

• Ensure that all staff understands what is expected from them.
• Lead by example and Motivate staff daily.
• Proper Leave schedule & plan accordingly.
• Time management- Staffing- short times, Staff scheduling and Overtime.
• Comply with current basic conditions of employment.
• Act with-in “Limits of Authority” e.g. staff employment, dismissal, CCMA, Retrenchments, Increases and commissions paid.
• Manage staff grievances promptly and correctly.
• Practice goal setting in every area of the business and review monthly.
• Ensure compliance to all HR policies and procedures.
• Train staff adequately in every area of the business.
• Measure Productivity: Review staff structure monthly and monitor sales by staff member.

• Ensure that all Cash safety procedures are followed daily e.g. Cash pick-ups, Cash Drops, Cash Pay-outs and Cash Collections.
• Cash Flow management- payment of expenses & stock.
• Sign-off daily Cash-up report confirming Cash Deposited, Expenses paid out, suppliers paid COD, Transport Expenses, Debit & Credit cards transactions, Till shorts & Overs, Bank shorts & overs & Petty Cash.
• Ensure that all cash deposits balances daily with actual cash banked
• All Credit Cards balances daily with actual slips/ speed point transactions
• Control all expenses by signing off all Sundry orders and final invoices
• Ensure accuracy of Income statement detail and performance against budget.
• Ensure accuracy of rebate & other income on monthly income statement.
• Ensure all payments are signed off by the appropriate personnel before making any payment.-Within “Limits of Authority”
• Weekly monitoring of age analyses on Debtors customers- act in accordance to agreed terms with customer.
• New customer credits & terms in accordance to “Limits of Authority”
• Complete Monthly Transport Income statement measuring profitability of delivering of goods.

• Comply with all systems and procedures.
• Monitor all sales below cost daily. Action accordingly.
• Daily Sales report to be checked and signed off with supporting documentation for day-end.
• Discount reports to be checked daily to check for any un-authorised transactions.
• All Refunds and Overings to be checked and signed off with day-end reports.

• Perform stock take preparations.
• Ensure that stock takes are done in accordance with agreed CPA and Budgeted Cost
• Perform accurate stock take
• Variance reports to be scrutinized and actioned accordingly