General Manager

SUMMARY:
Stellenbosch.  My client, a well established company has a vacancy for a General Manager with at least   5 – 6 years experience to join their team.  This position would ideally suit a candidate who has previously managed a large estate or background in the hospitality / retail industry.

POSITION INFO:
The main purpose of the General Manager is to be responsible for the overall management and day-to-day operation. The successful candidate will ensure the efficient operation of the business, maintain high standards of member service, oversee clubhouse and manage staff, and support the strategic objectives set by the Committee. The General Manager acts as the primary liaison between members, staff, service providers and external stakeholders Duties will include, but are not limited to: Club Operations Oversee the daily operation of the Club, clubhouse, restaurant, kitchen and associated facilities. Ensure facilities are maintained in a clean, safe, and professional condition. Manage all Club events, functions, competitions, and social activities. Ensure compliance with Club rules, policies, and procedures. Financial Management Prepare and manage annual budgets in consultation with the Treasurer and Committee. Monitor income, expenditure, and cash flow. Oversee debtor and creditor management. Ensure sound financial controls and cost management practices are in place. Prepare monthly operational and financial reports for the Committee. Staff Management Recruit, train, supervise, and evaluate staff. Develop work schedules and manage payroll inputs. Foster a positive, productive, and customer-focused workplace culture. Ensure compliance with labour legislation and health and safety regulations. Member Relations and Customer Service Deliver exceptional service to members, visitors, and guests. Handle member enquiries, complaints, and feedback professionally. Promote membership growth and retention initiatives. Maintain regular communication with members through newsletters, email, and social media. Marketing and Business Development Develop and implement marketing strategies to increase revenue and membership. Promote Club facilities for events, conferences, and private functions. Manage the Club's website and social media presence. Identify opportunities to improve services and increase profitability.