General Manager

Financial

• To control costs and expenses whilst maximizing revenues, thus achieving optimum profitability
• To prioritize capital expenditure requirements

Marketing & Sales

• Develop a sound integrated marketing plan for the Resort

Administration

• Ensure that Resort financial reporting is on time and correct
• Ensure that all Resort reports, as required by Head Office, are correct and timeously submitted.

Human Resources

• To effectively monitor Resort management and strive for ongoing development and high morale of the entire workforce through training, communication and interaction between Resort management and staff.
• Identify management potential and development needs and agree appropriate action with HR
• Implement job descriptions and company performance appraisal procedures.
• Manage the KPA’s of HOD 

Communications

• To ensure effective communication through the continuous and undistorted flow of information between Resort and head office, management and staff by holding regular meetings as per agreed schedule.

Operating Standards

• To maintain and improve agreed physical, behavioral and quality standards.

Strategic Planning

• Develop a sound integrated business plan for the Resort.
• Develop and conduct research for top quality products at the Resort.

External Environment/ Social Responsibility

• Participate in agreed external bodies

Productivity

• Agree with the Operations Executive productivity goals and ensure that these goals are achieved.

Leadership

• Practice modern management techniques

Guest Relations

• Maintain high visibility status by interacting with guests
• Constantly monitor and update quality and service policy.