General Manager: Legal Recoveries and Insolvency

ROLE OVERVIEW

To design, implement and manage an end-to-end legal recoveries capability that is recognised as a valuable and strategic function of the Company. The function should maximise cost-effective recoveries, supporting retail and business and corporate banking strategy. Maintains acceptable Non-Performing Loans (NPLs) percentage in relation to the loan book.

QUALIFICATIONS AND EXPERIENCE

• LLB degree or equivalent
• Admission as on attorneys is a requirement
• 8years experience in legal recoveries / debt collection environment, preferably in a bank at the senior management level
• 8 years’ experience in restructuring of distressed accounts
• Legislation
• Policies and Procedures
• Business Environment
• Recovery Process
• Risk Management
• Understanding of Insolvency and business rescue legislation and practises in South Africa
• Systems (SAP, ICT)

KEY PORTFOLIO AND PERFORMANCE FOCUS AREAS

• Legal and Solvency Strategy development and overseeing the legal recovery process including insolvency and debt collection
• In alignment to the corporate plan develops, implements and maintains the legal recovery and insolvency strategies to maximise recoveries and minimise NPLS’s
• Manage various functions within Legal Recoveries in order to maximise cost effective recoveries.
• Determine what right-off is appropriate and is in the best interest of the Company.
• Develop, implement and enforce right-off processes and related policies.
• Manage and monitor the matters that are referred to attorneys and debt collectors as well as for liquidation
• Manage the insolvency process including validation of claims and liquidation of them and distribution accounts
• Monitor and evaluate the performance of the attorneys.
• Identify effective risk controls and put proper risk control assessment in place and reviewed annually

Management of stakeholder relations

• Oversee and manage the flow of relevant information to best inform stakeholders as to the status of the portfolio or individual clients within the portfolio
• Where appropriate generate feedback to stakeholders to improve future risk decisions and ensure past mistakes are prevented
• Drives stakeholder alignment and satisfaction utilising sound stakeholder management techniques
• Maintain relationships with external service providers (attorneys; debt collectors, etc.) and handle their queries timeously.
• Maintain relationships with clients.
• Maintain relationships with the relevant government departments (DRDLR, DAAF, etc.)
• Maintains good communication and reporting lines with branches.
• Produces monitoring reports
• Reporting and information systems

• Manco reporting – detailed reports on amounts recovered and NPLS as well as cost effectiveness
• Credit Risk operations (CROM) reporting – identifying and highlighting from a recoveries and NPL perspective
• Exco reporting – high level reporting on overall recoveries and NPLs as well as high value litigation matters
• Coordinates and collates information required for sustainability reporting.

• Manage land claims and Bought-In properties
• Drive the recovery of money on properties subject to land claims.
• Track all claims to ensure that maximum recovery takes place
• Engagement with land claims department and Department of Rural Development and Land Reform (DRDLR) to ensure speedy resolution of land claim related cases
• Negotiate and finalise sale agreements for land claim properties
• Manage and maintain Bought in properties (security, fire breaks, insurance etc.)
• Manages effective disposal of Bought in Properties by the Bank (website with all properties)

• Departmental and People Management

• Analyse the business plan to determine the applicable deliverables and targets
• Conduct performance planning session and Track and monitor performance in accordance with performance contracts
• Conduct performance reviews in accordance with policies and procedures and take corrective actions where necessary
• Provide coaching and feedback to employees on how to improve and sustain their performance