General Manager: Revenue and Yield

SUMMARY:
General Manager: Revenue and Yield

POSITION INFO:

Key Responsibilities:

• Oversee revenue management and distribution strategy of the company’s tourism operations nationwide and across all platforms
• Oversee and guide the annual revenue budget process for tourism operations
• Analyse tourism performance and make recommendations to improve long term strategies
• Create and develop pricing strategies and tactics for the company’s tourism operations nationwide
• Forecast and report on monthly, quarterly and annual revenues, variances and budget comparisons
• Perform and report on competitive benchmark studies, competitor analysis, environmental scanning and market trends analysis for strategic decision making
• Develop and implement best practice standards in yield management; forward booking management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
• Oversee the standards and operations of the reservations department
• Oversee the implementation, management and audit of tourism standards across the organisation
• In conjunction with the IT department, ensure that all online booking processes are well maintained, up-to-date and functional
• Manage contractual relationships of distribution partners in the interests of the company
• Constantly determine and implement efficiency improvement and cost reduction interventions in relevant business processes
• Maintain visibility and presence in tourism operations to gain insight into revenue management issues and provide guidance and coaching on best practice where necessary
• Any other reasonable requests made by management

Qualifications and Experience:

• Be in possession of a Degree in Commerce / Business or related fields; a Postgraduate Qualification in Commerce / Business or related fields will be desirable
• Should have at least 5 – 10 years’ experience in middle to senior management in the area of hospitality and yield management at a strategic level
• An in-depth understanding of sales and sales management in the hotel and general hospitality industry
• In-depth understanding of the South African tourism sector and its value chain
• Familiarity with financial management
• Knowledge of relevant legislation
• Business insight and risk awareness
• Projections and assessment of macro-environment
• Planning and organising
• Conflict management
• Presentation skills
• Computer skills
• Listening skills
• High level of accuracy and attention to detail
• Strong numerical, analytical, research skills
• General business skills
• Ability to manage cross functional projects

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