General Manager: Revenue and Yield

SUMMARY:
Oversee revenue management and distribution strategy of organisation operations nationwide and across all platforms and oversee and guide the annual revenue budget process for tourism operations.

POSITION INFO:

• Key Responsibilities:

  • Analyse organisation performance and make recommendations to improve long term strategies.
  • Create and develop pricing strategies and tactics for organisation operations nationwide
  • Forecast and report on monthly, quarterly and annual revenues, variances and budget comparisons.
  • Perform and report on competitive benchmark studies, competitor analysis,  environmental scanning and market trends analysis for strategic decision making
  • Develop and implement best practice standards in yield management; forward booking management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
  • Oversee the standards and operations of the reservations department.
  • Oversee the implementation, management and audit of tourism standards across the organisation.
  • In conjunction with the IT department, ensure that all online booking processes are well maintained, up-to-date and functional.
  • Manage contractual relationships of distribution partners in the interests of Organisation
  • Constantly determine and implement efficiency improvement and cost reduction interventions in relevant business processes.
  • Maintain visibility and presence in organisation operations to gain insight into revenue management issues and provide guidance and coaching on best practice where necessary.
  • Any other reasonable requests made by management.

   Required Qualifications and Experience:

  • Be in possession of a Degree in Commerce/ Business or related fields; a Postgraduate Qualification in Commerce/ Business or related fields will be desirable.
  • Should have at least 5 – 10 years’ experience in middle to senior management in the area of hospitality and yield management at a strategic level.
  • An in-depth understanding of sales and sales management in the hotel and general hospitality industry.
  • In-depth understanding of the South African tourism sector and its value chain
  • Familiarity with financial management
  • Knowledge of relevant legislation.
  • Business insight and risk awareness.
  • Projections and assessment of macro-environment.
  • Planning and organising.
  • Conflict management.
  • Presentation skills.
  • Computer skills.
  • Listening skills.
  • High level of accuracy and attention to detail.
  • Strong numerical, analytical, research skills.
  • General business skills.
  • Ability to manage cross functional projects.

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