General Manager (Tool industry)

Recruiter:

On Line Personnel

Job Ref:

General Manager (Too..

Date posted:

Friday, November 12, 2021

Location:

Durban, South Africa

Salary:

R80 000 to R90 000 per month commensurate with experience and qualification

SUMMARY:
General Manager (Tool industry)

POSITION INFO:

Job Position: General Manager (Tool industry)

Location: Durban

Salary: R80 000 to R90 000 per month commensurate with experience and qualification

Email your updated CV to --------Please upload your CV here--------

Qualifications / Requirements:

* 3 Year qualification in business management or commerce

* 8 to 10 years sales and operational management preferably in the tool industry at a senior management level

* Understanding of tool, wholesale and retail industry

* Knowledge of relevant company

* policies, processes and procedures

* Knowledge of relevant IT platforms

* Strategic leadership

* Strong operational skills in a sales environment

* Business acumen

* Financial and business analytical skills

* Numerical reasoning

* Negotiation and influencing skills

* Strong verbal and written communication skills

Key Performance Areas:

• Develop key sales growth strategies and action plan within the assigned territory. •Ensure and monitor the achievement of sales and gross margin targets by all Account Managers to achieve growth strategy

• Manage expenses within budget.

• Manage efficient branch operations (i.e. Sales, Call Centre, Logistics, Workshop and Admin) by managing productivity targets and ensuring adherence to operating procedures

• Build strong Customer relationships, understand customer trends and ensure consistent delivery of excellent Customer service across all department

• Identify growth areas and monitor the achievement and further development of sales targets within the team

• Ensure achievement of profitability by managing margins and discounts

• Identify potential new customers entering the market

• Ensure the Company way of selling is adhered to by Sales Reps

• Implement and manage effective geographical call plan, with consistent call cycles

• Monitor and manage expenditure within flexi budgeting (revenue and income achievement)

• Implement corrective action where targets are not achieved to ensure consistent profit growth of the

branch

• Manage Productivity

• Monitor and drive productivity targets in Logistics by ensuring:

• Ensure goods received are checked, GRV’ed and put away on a daily basis

• Ensure accuracy of stock through daily cycle counts

• Ensure customer satisfaction by delivering in full and on time

• Achieve agreed Customer Service turnaround standards

• Regular planned visits to existing and potential customers to understand their business needs and objectives.

• Coaching and monitoring sales team to build strong customer relationships.

• Ensure understanding of our value propositions and present to new or existing customers to gain

additional business.

• Monitor Customer service standards in the Call Centre

• Ensure the Workshop operates within standard operating procedures

• Ensure all complaints and queries are resolved within SLA’s e.g. logistics, pricing, returns and repairs

• Establish and build Customer relationships and take personal ownership of resolving complaints

• Drive usage of Business 2 Business platform by promoting and implementing Rapid Trade strategy

• Manage head counts within agreed budgets

• Achieve Employment Equity targets

• Maintain effective leave planning and absenteeism management

• Facilitate training and development interventions

• Review performance in discussion with employees, agree ratings and set goals for new period

• Continuously communicate and provide constructive feedback and coaching to employees

• Take disciplinary action where required

Ensure the protection and security of all company assets within policy and procedure

• Implement and ensure adherence to all internal controls e.g. outsourced staff, petty cash,

administration

• Compile meaningful and accurate management reports

• Any other reasonable request

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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