Genesys Telephony Engineer

SUMMARY:
An organisation that strives itself as a specialist provider of contact centre, customer experience and enterprise communication solutions, who assists organisations of all sizes by consulting, implementing, maintaining and managing solutions that simplify complexity and creating agile, customer-centric organisations is seeking a Genesys Engage Telephony Engineer to join their innovative team.

POSITION INFO:

An organisation that strives itself as a specialist provider of contact centre, customer experience and enterprise communication solutions, who also assists organisations of all sizes by consulting, implementing, maintaining and managing solutions that simplify complexity and creating agile, customer-centric organisations is looking for a self-motivated, experienced, and dedicated Genesys Engage Telephony Engineer to join their innovative team.

The ideal candidate will require a strong background in investigating, identifying, troubleshooting and creating solutions within a Telephony (Specifically Genesys Engage) environment. The successful candidate will be Genesys-centric; however, they will need to have a broad understanding of other call centre technologies.

Technical Skills/Experience required:

• Delivering and Implementing engage projects (Voice, Email, Webchat, Social, Channels)
• Composer Development
• Implementation of outbound dialers
• Routing Strategies
• Infomart
• Pulse
• Reporting & Analytics
• Linux
• Database Experience Postgres/Oracle/SQL

Advantageous:

• Genesys Certified SIP Server 8 Consultant
• Genesys Certified Composer Routing 8.5 Developer
• Genesys Certified Outbound Voice 8 Consultant
• Genesys Interaction Analytics
• Genesys Certified Associate – PureCloud
• Genesys Certified Professional Administration – PureCloud
• Genesys Certified Professional Implementation – PureCloud
• Genesys Certified Professional Reporting - PureCloud
• Development .Net, C#
• Experience working with SIP and SBC’s
• IWD

Application Instructions:

Please complete our online skills assessment --------Please upload your CV here-------->

Only applications via the skills assessment will be considered.

NB! This job is now closed. You can apply for other jobs by uploading your CV.