German Customer Service Support

Recruiter:

SA Commercial (Pty) Ltd

Job Ref:

CPT000154/ZJ

Date posted:

Thursday, June 5, 2025

Location:

Capetown, South Africa

SUMMARY:

German Customer Service Agents Required to complete a seasonal contract !

Are you passionate about delivering exceptional customer service and going the extra mile ?
Then we looking for you to be part of a great TEAM !

POSITION INFO:

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the German & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

Similar jobs you might be interested in:

Spanish Customer Service Support
Location: Cape Town
Salary:
Spanish Customer service Agents Required to complete a seasonal contract !Are you passionate about delivering exceptional customer service and going the extra mile ?Then we looking for you to be part of a great TEAM !
44 days ago

Italian Customer Service Support
Location: Cape Town
Salary:
Italian Customer service Agents Required to complete a seasonal contract !Are you passionate about delivering exceptional customer service and going the extra mile ?Then we looking for you to be part of a great TEAM !
44 days ago

Dutch Customer Service Support
Location: Cape Town
Salary:
Dutch Customer service Agents Required to complete a seasonal contract !Are you passionate about delivering exceptional customer service and going the extra mile ?Then we looking for you to be part of a great TEAM !
44 days ago

German Customer Service Support
Location: Cape Town
Salary:
German Customer service Agents Required to complete a seasonal contract !Are you passionate about delivering exceptional customer service and going the extra mile ?Then we looking for you to be part of a great TEAM !
44 days ago

Supply Chain Support Administrator / Order Management Specialist/ Shipping & Customer Support Specialist/ Logistics Customer Service Coordinator
Location: Cape Town
Salary:
57 days ago

Migration & Training Consultant
Location: Cape Town
Salary: R25 000
The market leader in property management software is seeking a Migration & Training Consultant to join their fast-growing team.Somerset West | Permanent | In-Office | R25k - R30K
9 days ago

Traing Support Consultant (Software)
Location: Somerset West
Salary: R18k - 23k per month
Training support Consultant for Accounting Software
9 days ago

Training & Support Consultant
Location: Somerset West
Salary: R18k - 23k per month
Training Consultant with Accounting knowledge/ experience
9 days ago

Training Support Consultant Somerset West
Location: Somerset West
Salary: R18k - 23k per month
Training, support, Consultant,
9 days ago

Training Support Consultant Somerset West
Location: Somerset West
Salary: R18k - 23k per month
Training support Consultant
9 days ago