German-Speaking Luxury Lifestyle Specialist

SUMMARY:

About our Client 

Our client, a global travel and lifestyle concierge company based in the CBD of Cape Town, has this exciting position on offer.  They are looking for a dynamic individual, who has global experience and is a pure deal maker who can close big deals with large global brands.  If you have great industry contacts and would like to take on this amazing challenge, we would love to hear from you.

About the Role

As a Luxury Lifestyle Specialist, you will service some of the most important members at the company, including top entrepreneurs, leaders in the worlds of business, sport, and entertainment, and some of their corporate client’s ultimately important customers.  You will be expected to grow and retain their loyalty by delivering World Class service to this extremely significant and expectant group of members, ensuring that every individual is able to truly live their life to the fullest.

POSITION INFO:

• To do this, when assisting members, you will quickly and easily create connections, build strong relationships, and provide a seamless, tailored, valued, and responsive experience every time.
• You will also take a lead role in continually improving how they match the wants and needs of both themselves and their family, role modelling your passion for service quality. You will help members with everything from organizing dinner reservations at top restaurants, putting together ideas for celebrating special occasions, or even finding a nanny.
• To achieve this, you will be required to keep a keen and intimate understanding of our client’s service offering and the expertise of your colleagues to succeed in matching potential member needs and offering a rich, world-class service to members.
• Bringing the company’s service to life in a way that suits each unique individual will be key to ensuring that they’re gaining as much value as they can from their membership, and they grow into true advocates of our service.

Key Responsibilities

• Establishing strong relationships with their members via telephone and written communications, truly understanding their requirements
• Putting together suggestions/ideas/bookings based on the members’ requirements
• Maintaining regular contact with members, helping them tailor the tasks further
• Actively cross-selling the company’s travel lifestyle services

About you

• You are highly organized, take pride in your work, and are great at thinking outside the box.
• You have a strong desire both to consistently exceed your key performance indicators as well as for personal development, being determined to succeed and eager to take on the next challenge – or add the next set of skills to your already formidable arsenal.
• You are passionate about delivering high-quality personalized service, are motivated and resourceful, and no request is too big or complex for you. In fact, you love a challenge.
• You are a strong communicator, enjoy working in a fast-paced environment, and thrive on meeting and exceeding targets.
• You understand the Swiss market and Swiss members and be fluent in written and spoken German / French or Italian.
• You must be familiar with the Amadeus Reservations System.

Benefits

Too many to mention!!

Should you meet all the requirements and wish to apply, please send your latest CV and motivation to --------Please upload your CV here-------->

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