German-Speaking Team Lead

SUMMARY:
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POSITION INFO:

German-Speaking Team Lead – European Shared Services

We’re supporting a global professional services firm in their search for a German-speaking Team Lead to join their European Shared Services (ESS) team based in Sandton (Hybrid) 

This role offers the opportunity to lead a talented, multilingual team that provides operational support to European offices — including Ireland, Belgium, France, Switzerland, and Germany. You’ll play a key part in driving service excellence, ensuring smooth day-to-day operations, and fostering a collaborative, high-performance culture.

What We’re Looking For:

• Fluent German speaker (C1 preferred, minimum B2).

• Demonstrated leadership or supervisory experience in a fast-paced, client-focused environment.

• Excellent communication, organisational, and time-management skills.

• Strong problem-solving ability and the confidence to make decisions independently.

• Proficient in Microsoft Office and other collaboration platforms.

• Prior experience within a shared services or multinational environment will be an advantage.

Key Responsibilities

• Lead and motivate a team of Senior Coordinators and Coordinators, ensuring high levels of productivity and service quality.

• Manage daily task allocation, workload planning, and team performance.

• Serve as the first point of contact for escalations, queries, and project coordination.

• Support recruitment, onboarding, and continuous training initiatives.

• Oversee HR-related processes such as performance reviews, return-to-work discussions, and probation tracking.

• Maintain proactive communication with global stakeholders using digital collaboration tools.

Benefits include:

• Competitive salary and comprehensive benefits package.

• Medical aid, provident fund, life and disability cover.

• 20 days annual leave plus additional wellness and study leave options.
• Hybrid working arrangement

Please note that only candidates who meet the above requirements will be considered. Should you not hear from us within 7 days, kindly consider your application unsuccessful.

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