German speaking Customer Service Representative

We have an exciting career opportunity for a German speaking Customer Service Representative to join a prestigious airline brand in Cape Town, South Africa. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job opportunity for a German speaker looking to broaden their horizons, work for an exciting company and fall in love with South Africa. Join this multi-cultural work environment with colleagues from all over the world today!

Your key job responsibilities as the German speaking Customer Service Representative in Cape Town, South Africa:

• Assist passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
• Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
• Fully paid product and systems training provided
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels

Requirements for this German speaking Customer Service Representative job in Cape Town, South Africa:

• Native/Advanced level in German language: Verbal & Written skills essential
• Permanent residence permit or South African ID holders only
• Flexibility to work shifts. Weekends may apply
• Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred
• Excellent Computer literacy & technical skills
• Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial
• Own transport
• No criminal record

If you meet the above requirements for this German speaking Customer Service Representative job in Cape Town, South Africa, we would like to hear from you!