German speaking Customer Service Representative

Recruiter:

Initiate International

Job Ref:

3519466985

Date posted:

Tuesday, July 26, 2022

Location:

Cape Town, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

We have an exciting career opportunity for a German speaking Customer Service Representative to join a prestigious airline brand in Cape Town, South Africa. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job opportunity for a German speaker looking to broaden their horizons, work for an exciting company and fall in love with South Africa. Join this multi-cultural work environment with colleagues from all over the world today!

Your key job responsibilities as the German speaking Customer Service Representative in Cape Town, South Africa:

Assist passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
Fully paid product and systems training provided
Daily interactions with international passengers with queries and compliments
Required to meet specific key performance indicators and meet expected client service levels

Requirements for this German speaking Customer Service Representative job in Cape Town, South Africa:

Native/Advanced level in German language: Verbal & Written skills essential
Permanent residence permit or South African ID holders only
Flexibility to work shifts. Weekends may apply
Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred
Excellent Computer literacy & technical skills
Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial
Own transport
No criminal record

If you meet the above requirements for this German speaking Customer Service Representative job in Cape Town, South Africa, we would like to hear from you!

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